Work Force Management Analyst at Autodesk in Denver, CO | USD64,000-110,440 | Kablio

Role

Description

data analysis

forecasting

scheduling

wfm software

reporting automation

process improvement

Analyze and report on historical data to uncover opportunities for performance improvement and KPI attainment.
Participate in weekly WFM meetings with department leadership to review forecasts, identify risks, and recommend scheduling improvements.
Ensure staffing aligns with forecasted demand, balancing efficiency with SLA protection.
Develop and implement process improvements that enhance workforce efficiency and service delivery.
Oversee WFM software systems to ensure accuracy, reliability, and optimal performance in forecasting and scheduling.
Plan and schedule shrinkage and non-productive activities to minimize service impact.
Analyze trends to identify gaps and opportunities, advising on headcount requirements to achieve service level goals.
Deliver ad-hoc and performance reports to leadership in a timely, accurate manner.
Monitor daily operations and performance, providing data-backed recommendations to optimize coverage, service levels, and abandon rate targets.
Create new reporting and visualization solutions while automating existing reports.

Requirements

calabrio

power bi

excel

workforce management

forecasting

contact center

Strong interpersonal and communication skills, with the ability to collaborate across global teams.
Strong strategic planning, analytical, and problem-solving skills.
Proven ability to analyze, interpret, and summarize large data sets to inform decision-making.
4+ years of Workforce Management experience with strong forecasting and scheduling knowledge.
Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms.
Ability to manage multiple projects effectively within defined timeframes.
2+ years of experience in a contact center or support environment.
Intermediate to advanced skills in Excel and/or Power BI (e.g., VLOOKUP, PivotTables, SUMIFS, SUMPRODUCT).

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1982

Year of establishment

Marks the beginning of Autodesk's journey in pioneering design software solutions.

Pioneered software for 2D and 3D design, revolutionizing industries.
Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
Empowering creators in fields from construction to digital media, enabling more innovative designs.
Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
A leader in 3D design software, with solutions powering projects in every corner of the globe.
Committed to shaping the future of digital design, bringing complex visions to life.

Culture + Values

Innovation: We believe in the power of creativity to push boundaries and change the world.
Collaboration: We work together to create solutions that make a difference.
Customer Success: We are focused on delivering products and services that help our customers succeed.
Sustainability: We are committed to making a positive impact on the planet and communities.
Integrity: We act with honesty and uphold the highest ethical standards.
Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.

Environment + Sustainability

2023

Net-zero commitment

Aiming to achieve net-zero carbon status, a critical step in combating climate change.

35%

Carbon emissions reduction

Significant reduction in overall carbon footprint across all emission scopes since 2019.

Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
Promotes circular design principles and helps customers optimize material use and reduce waste.

Inclusion & Diversity

30% Female Workforce

Gender Diversity

As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.

25% Leadership Representation

Female Leadership

25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.

2025 Diversity Goal

Leadership Commitment

A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.

12 Employee Groups

Employee Resource Networks

Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.

Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.

Articles

Autodesk Careers

Autodesk Newsroom

Autodesk Products

Role

Description

data analysis

forecasting

scheduling

wfm software

reporting automation

process improvement

Analyze and report on historical data to uncover opportunities for performance improvement and KPI attainment.
Participate in weekly WFM meetings with department leadership to review forecasts, identify risks, and recommend scheduling improvements.
Ensure staffing aligns with forecasted demand, balancing efficiency with SLA protection.
Develop and implement process improvements that enhance workforce efficiency and service delivery.
Oversee WFM software systems to ensure accuracy, reliability, and optimal performance in forecasting and scheduling.
Plan and schedule shrinkage and non-productive activities to minimize service impact.
Analyze trends to identify gaps and opportunities, advising on headcount requirements to achieve service level goals.
Deliver ad-hoc and performance reports to leadership in a timely, accurate manner.
Monitor daily operations and performance, providing data-backed recommendations to optimize coverage, service levels, and abandon rate targets.
Create new reporting and visualization solutions while automating existing reports.

Requirements

calabrio

power bi

excel

workforce management

forecasting

contact center

Strong interpersonal and communication skills, with the ability to collaborate across global teams.
Strong strategic planning, analytical, and problem-solving skills.
Proven ability to analyze, interpret, and summarize large data sets to inform decision-making.
4+ years of Workforce Management experience with strong forecasting and scheduling knowledge.
Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms.
Ability to manage multiple projects effectively within defined timeframes.
2+ years of experience in a contact center or support environment.
Intermediate to advanced skills in Excel and/or Power BI (e.g., VLOOKUP, PivotTables, SUMIFS, SUMPRODUCT).

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1982

Year of establishment

Marks the beginning of Autodesk's journey in pioneering design software solutions.

Pioneered software for 2D and 3D design, revolutionizing industries.
Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
Empowering creators in fields from construction to digital media, enabling more innovative designs.
Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
A leader in 3D design software, with solutions powering projects in every corner of the globe.
Committed to shaping the future of digital design, bringing complex visions to life.

Culture + Values

Innovation: We believe in the power of creativity to push boundaries and change the world.
Collaboration: We work together to create solutions that make a difference.
Customer Success: We are focused on delivering products and services that help our customers succeed.
Sustainability: We are committed to making a positive impact on the planet and communities.
Integrity: We act with honesty and uphold the highest ethical standards.
Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.

Environment + Sustainability

2023

Net-zero commitment

Aiming to achieve net-zero carbon status, a critical step in combating climate change.

35%

Carbon emissions reduction

Significant reduction in overall carbon footprint across all emission scopes since 2019.

Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
Promotes circular design principles and helps customers optimize material use and reduce waste.

Inclusion & Diversity

30% Female Workforce

Gender Diversity

As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.

25% Leadership Representation

Female Leadership

25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.

2025 Diversity Goal

Leadership Commitment

A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.

12 Employee Groups

Employee Resource Networks

Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.

Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.

Articles

Autodesk Careers

Autodesk Newsroom

Autodesk Products

Work Force Management Analyst

Autodesk

Work Force Management Analyst

Autodesk

Description

data analysis

forecasting

scheduling

wfm software

reporting automation

process improvement

Requirements

calabrio

power bi

excel

workforce management

forecasting

contact center

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Founded in 1982

Year of establishment

Marks the beginning of Autodesk's journey in pioneering design software solutions.

Culture + Values

Environment + Sustainability

2023

Net-zero commitment

Aiming to achieve net-zero carbon status, a critical step in combating climate change.

35%

Carbon emissions reduction

Significant reduction in overall carbon footprint across all emission scopes since 2019.

Inclusion & Diversity

30% Female Workforce

Gender Diversity

As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.

25% Leadership Representation

Female Leadership

25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.

2025 Diversity Goal

Leadership Commitment

A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.

12 Employee Groups

Employee Resource Networks

Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.

Articles

Description

data analysis

forecasting

scheduling

wfm software

reporting automation

process improvement

Requirements

calabrio

power bi

excel

workforce management

forecasting

contact center

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Founded in 1982

Year of establishment

Marks the beginning of Autodesk's journey in pioneering design software solutions.

Culture + Values

Environment + Sustainability

2023

Net-zero commitment

Aiming to achieve net-zero carbon status, a critical step in combating climate change.

35%

Carbon emissions reduction

Significant reduction in overall carbon footprint across all emission scopes since 2019.

power bi

power bi