IT Support Services Analyst at Simpson Strong-Tie in McKinney, TX | USD27-32 | Kablio

Role

Description

problem solving

team collaboration

project management

client presentation

Problem Solving: Identify options for solving a problem and evaluate the strengths and weaknesses.
Teamwork: Build and sustain excellent working relationships with Technology and Business partners.
Project Management: Manage multiple projects and completing priorities.
Speaking: Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Requirements

active directory

azure

itil

ccna

servicenow

windows server

5 years knowledge and experience with Microsoft Active Directory and Azure environments, including OU management and security
Attention to Detail: Achieve thoroughness and accuracy when accomplishing a task.
5 years knowledge and experience with infrastructure services including DHCP, DNS, Printer Services, LANs, WANs and WIFI
ITIL Foundation certification or equivalent experience in service management and delivery.
5 years managing medium to large projects from planning to fulfillment.
Self-Management: Display a high level of independent thinking, initiative, effort and commitment towards completing assignments in a timely manner.
5 years experience installing, configuring, and troubleshooting any or all of the following products or technologies: ServiceNow, Citrix Virtual Desktop, Exchange, Cisco UCCX, Cisco Meraki, SAP, SCCM, Intune, Autopilot
Bachelor’s Degree in Business, Engineering, Information Technology, or related field required. (or commensurate work experience in technology)
Cisco CCNA certification or equivalent experience configuring and troubleshooting TCP/IP networks.
Customer Focus: Consistently delivers excellent customer service under pressure while quickly and effectively, resolving customer problems.
Writing: Write in a clear, concise, and organized manner for the intended audience.
5 years demonstrable experience with Windows Server setup and administration, Windows Client operating systems and Microsoft client applications
Must be available and responsive 24/7 for emergency support

Benefits

Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.
Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

offers contingent on successful background investigation and drug test.

Company

Overview

Founded 1956

Year Established

The company was established with a focus on creating products that strengthen buildings.

60+ Years

Industry Experience

With over 60 years of experience, they remain at the forefront of structural building solutions.

The company revolutionized the construction industry with its signature wood connectors and fasteners.
Their products are used in residential, commercial, industrial, and infrastructure projects across the globe.
Known for their innovation, Simpson Strong-Tie consistently introduces new solutions for complex building needs.
Standout projects include reinforcing structures in earthquake-prone regions, flood zones, and severe weather areas.
The company’s commitment to research and development has led to the creation of cutting-edge structural connectors.
Simpson Strong-Tie maintains a strong reputation for providing reliable, high-quality products that support safety.

Culture + Values

Integrity: Doing the right thing even when no one is watching.
Innovation: Constantly improving our products and processes.
Customer Commitment: Serving our customers by listening and delivering solutions that exceed expectations.
Collaboration: Working together as one team to achieve success.
Excellence: Pursuing the highest standards of quality and performance.
Accountability: Taking responsibility for our actions and results.

Environment + Sustainability

2050

Net Zero Target

Aiming to achieve net zero emissions by 2050.

Prioritizes sustainable product design, using materials and manufacturing processes that reduce environmental impact.
Has reduced waste through recycling programs and cutting packaging materials.
Committed to lowering water usage across facilities.

Inclusion & Diversity

30% Women

Workforce Representation

Women make up approximately 30% of Simpson Strong-Tie’s workforce, with ongoing efforts to increase this number.

Aims to increase diversity at all levels, with an emphasis on expanding gender and racial diversity in leadership roles.
Implemented employee resource groups focused on supporting underrepresented groups within the company.
Has a formal mentorship program to help underrepresented employees advance in their careers.

Articles

Product Catalog

Careers at Simpson Strong-Tie

News & Press Releases

Role

Description

problem solving

team collaboration

project management

client presentation

Problem Solving: Identify options for solving a problem and evaluate the strengths and weaknesses.
Teamwork: Build and sustain excellent working relationships with Technology and Business partners.
Project Management: Manage multiple projects and completing priorities.
Speaking: Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Requirements

active directory

azure

itil

ccna

servicenow

windows server

5 years knowledge and experience with Microsoft Active Directory and Azure environments, including OU management and security
Attention to Detail: Achieve thoroughness and accuracy when accomplishing a task.
5 years knowledge and experience with infrastructure services including DHCP, DNS, Printer Services, LANs, WANs and WIFI
ITIL Foundation certification or equivalent experience in service management and delivery.
5 years managing medium to large projects from planning to fulfillment.
Self-Management: Display a high level of independent thinking, initiative, effort and commitment towards completing assignments in a timely manner.
5 years experience installing, configuring, and troubleshooting any or all of the following products or technologies: ServiceNow, Citrix Virtual Desktop, Exchange, Cisco UCCX, Cisco Meraki, SAP, SCCM, Intune, Autopilot
Bachelor’s Degree in Business, Engineering, Information Technology, or related field required. (or commensurate work experience in technology)
Cisco CCNA certification or equivalent experience configuring and troubleshooting TCP/IP networks.
Customer Focus: Consistently delivers excellent customer service under pressure while quickly and effectively, resolving customer problems.
Writing: Write in a clear, concise, and organized manner for the intended audience.
5 years demonstrable experience with Windows Server setup and administration, Windows Client operating systems and Microsoft client applications
Must be available and responsive 24/7 for emergency support

Benefits

Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.
Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

offers contingent on successful background investigation and drug test.

Company

Overview

Founded 1956

Year Established

The company was established with a focus on creating products that strengthen buildings.

60+ Years

Industry Experience

With over 60 years of experience, they remain at the forefront of structural building solutions.

The company revolutionized the construction industry with its signature wood connectors and fasteners.
Their products are used in residential, commercial, industrial, and infrastructure projects across the globe.
Known for their innovation, Simpson Strong-Tie consistently introduces new solutions for complex building needs.
Standout projects include reinforcing structures in earthquake-prone regions, flood zones, and severe weather areas.
The company’s commitment to research and development has led to the creation of cutting-edge structural connectors.
Simpson Strong-Tie maintains a strong reputation for providing reliable, high-quality products that support safety.

Culture + Values

Integrity: Doing the right thing even when no one is watching.
Innovation: Constantly improving our products and processes.
Customer Commitment: Serving our customers by listening and delivering solutions that exceed expectations.
Collaboration: Working together as one team to achieve success.
Excellence: Pursuing the highest standards of quality and performance.
Accountability: Taking responsibility for our actions and results.

Environment + Sustainability

2050

Net Zero Target

Aiming to achieve net zero emissions by 2050.

Prioritizes sustainable product design, using materials and manufacturing processes that reduce environmental impact.
Has reduced waste through recycling programs and cutting packaging materials.
Committed to lowering water usage across facilities.

Inclusion & Diversity

30% Women

Workforce Representation

Women make up approximately 30% of Simpson Strong-Tie’s workforce, with ongoing efforts to increase this number.

Aims to increase diversity at all levels, with an emphasis on expanding gender and racial diversity in leadership roles.
Implemented employee resource groups focused on supporting underrepresented groups within the company.
Has a formal mentorship program to help underrepresented employees advance in their careers.

Articles

Product Catalog

Careers at Simpson Strong-Tie

News & Press Releases