Dispatch Engineer

Produce accurate fault reports that meet audit requirements

Maintain a close working relationship with other business sections, specifically within HV control, as well as within each region, fully utilising appropriate information systems

Manage the operational activity of allocated Rapid Response Engineers and Major Repair Teams within region: both in hours and out of hours to ensure all associated performance standards are met.

Produce applicable incident report results from associated events on the network encountered from LV fault response activities

Provide up to date, comprehensive, accurate and timely updates on the Outage Management System (OMS)

Monitor fault restoration performance to ensure there are no standards performance failures

Efficiently and effectively dispatch LV and unconfirmed HV fault activity to the most appropriate resource

Fully utilise the Outage Management System (OMS)

A Dispatch Engineer is responsible for the technical and strategic management of all Low Voltage (LV) and unconfirmed High Voltage (HV) incidents via the allocation of industrial and technical resource for all restoration and repairs activities across the Northeast Area. In doing so, the Dispatch Engineer will be required to meet customer service, safety and financial expectations for the delivery of an efficient, effective and responsive incident life cycle management process and subsequent fault report.

Previous experience of an operational role and / or have experience with Northern Powergrid’s LV network (eg Rapid Response / Jointer / Linesman)

Ability to prioritise workload when demands are conflicting

Fully utilise Northern Powergrid’s asset database and records system

Utilise an in-depth knowledge of statutory requirements and service standards applicable to the LV network to uphold regulatory integrity and provide 10/10 customer service

Able to accurately recognise all faults on the LV network

LV authorised

Level 3 equivalent electrical qualification

Willingness to work within a 24/7/365 shift formation

Demonstrate full knowledge of current repairs and safety policies

Competent in monitoring progress and implementing controls to ensure fault activities are progressed in a timely and proactive basis. Ensuring such is achieved to time, cost and quality in order to support the wider organisational operating platform

Demonstrate a detailed knowledge of the contact centre call-handling process, including fault progression and management activities

Previous experience with LV distribution networks

Ability to handle engaging and positive pressure, through effectively prioritising fault response workload, resource schedules and conflicting situations both operational and safety related

A good level of IT skills as well as knowledge of the Microsoft Office basic applications (Outlook, Word, Excel)

HNC or Equivalent in an electrical discipline

Basic working level of understanding of Power on Fusion OMS (Outage Management System)

Knowledge of repairs processes relating to incident reporting, specifically dangerous incidents and neutral faults processes

Be receptive to change and have the ability to motivate oneself and other team members to improve working methods with a view to bettering fault performance and subsequent repair costs

Must be able to work well as an individual and within a team

Demonstrate basic operational knowledge of the HV system

To be able to interface with both internal and external customers, establishing effective and resilient relationship at all levels

The successful candidate will be required to undergo a security check.

Demonstrate a full operational knowledge of the LV distribution network to aid restoration and repair work

Ability to safely manage the LV Fault Restoration Strategy, undertaking network restore and operational response activities

With a competitive salary between £39,937 - £53,711 (Tech Level A pp 7-13)

Plus shift allowance of 27%. This role requires 24-7, 365-day cover as part of a 3-part shift.