Provides reliable electricity distribution and innovative energy solutions across Ontario’s Greater Golden Horseshoe.
Accurately invoice electric and water customers, handle meter reads and billing queries.
10 days ago ago
C$30 - C$44
Junior (1-3 years)
Contractor
Hamilton, Ontario, Canada
Hybrid
Company Size
1,600 Employees
Service Specialisms
Energy Distribution
Smart Grid Solutions
Electricity Management
Utility Services
Sustainability Consulting
Sector Specialisms
Energy
Electrification
Sustainability
Power Services
High Voltage Infrastructure
Transformer Maintenance
Switchgear Maintenance
Renewable Energy
Role
Description
billing adjustments
meter reading
uat testing
exception analysis
account management
customer inquiries
Calculates and applies amendments and adjustments related to billing, communicate amendments to customers and refer escalations to Senior Billing Clerk.
Responsible for a working knowledge and understanding of and make all efforts reasonable to work in accordance with and ensuring work is done in compliance with the appropriate safety legislation, EUSR rules, Alectra policies and procedures and safe work practices that apply to the work while adhering to the internal responsibility system. Reports any unsafe conditions or observed unsafe work practices using Alectra procedures.
Responds to customer billing inquiries, ensuring a high level of professionalism and in accordance with Alectra Utilities standards and OEB requirements.
Assist with Measurement Canada requests buy providing meter and billing data.
Responsible for the reading and validation of electric and water meter reads including field activities, meter read scheduling, processing customer reads, resolving customer access issues, updating of account and billing information, and performing validation and variance activities.
Performs user acceptance testing of system and procedural changes, documenting new and revised procedures to provide the efficient billing and customer services.
Performs tasks related to the accurate and timely billing of electric and water accounts including billing, analyzing billing exceptions, retailer transactions, and assessment and resolution of errors and exceptions.
Acts as the first point of contact for water account management and inquiries from municipalities.
Requirements
college degree
ms office
excel
customer service
energy compliance
privacy
College diploma or University Degree in business or other related field and/or equivalent experience is an asset.
Familiarity with regulations and by-laws governing water and electricity.
Ability to make quick and accurate decisions with minimal supervision that support the company procedures.
Experience in dealing with difficult customers, situations, and moderately/complex problems.
Minimum of High School Education required.
Familiarity with Ontario Energy Board compliance requirements and regulation.
Demonstrated MS Office experience with a solid understanding of Excel.
Demonstrated Customer Service skills, working both with internal and external stakeholders.
Minimum one (1) year related experience.
Ability to multi-task in a fast-paced environment.
Proven keyboarding competency and accuracy is required.
Experience in a customer service or billing role is an asset.
Excellent verbal and written communication skills.
Must be able to work from other locations as required as per guidelines within the Collective Agreement.
Understanding of Privacy Legislation, and its application within the department.
Benefits
We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.
We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:
We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.
Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.
Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.
As a casual employee you will be entitled to casual benefits and retirement trust through Power Workers Union.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1 million
customers served
Over 1 million homes and businesses are served across Ontario.
C$300M annually
infrastructure investment
Invests in infrastructure renewal to modernize energy distribution systems.
90+
EV charging stations
Provides turnkey solutions for electrifying fleets and transit systems.
As Canada’s largest municipally-owned electric utility by customer base, it serves over 1 million homes and businesses.
Its financial strategy includes issuing large debenture offerings and investing roughly C$300 million annually in infrastructure renewal.
Specializing in grid modernization, EV charging networks, distributed energy, sub-metering, and smart metering projects.
Through its Alectra Energy Solutions arm, it delivers turnkey EV fleet and transit electrification—installing 90+ charging stations.
Unusual breadth: combines traditional electricity distribution with cloud-based energy market platforms and behind-the-meter solutions.
Operates storm-restoration businesses across Eastern Canada and the U.S., becoming the region’s largest power-restoration firm.
Culture + Values
Safety
Customer focus
Respect
Excellence
Innovation
Environment + Sustainability
16.9% Emissions Reduction
GHG EMISSIONS REDUCTION
Achieved a 16.9% reduction in greenhouse gas emissions from fleet and facility operations since 2016.
28% Water Reduction
CORPORATE WATER USE REDUCTION
Corporate water use reduced by 28% (from 34,534 m³ in 2016 to 25,472 m³ in 2023).
30% Paperless Billing
CUSTOMER PAPERLESS BILLING
Over 30% of customers utilize paperless billing services.
12% Fuel Efficiency
FUEL CONSUMPTION REDUCTION
12% reduction in fuel consumption achieved through fleet optimization and clean-tech initiatives.
Committed to reach net-zero greenhouse gas emissions by 2050
Four facilities built to LEED standards (two Gold, two certified); new Brampton operations centre targeting LEED Gold
Over 100,000 energy-efficient LED streetlights installed; added 35,000 LEDs in 2020
All cafeterias have full organic waste collection
In procurement, prefers suppliers with GHG reduction targets
Inclusion & Diversity
Create a culture of belonging where everyone feels safe to be themselves and use their voices
Commit to strengthening fairness and equity by co-creating culture with employees via listening, feedback and collaboration
Enhance psychological and physical safety to support total employee well-being