Casual Billing Clerk (PWU)

Description

• Calculates and applies amendments and adjustments related to billing, communicate amendments to customers and refer escalations to Senior Billing Clerk.
• Responsible for a working knowledge and understanding of and make all efforts reasonable to work in accordance with and ensuring work is done in compliance with the appropriate safety legislation, EUSR rules, Alectra policies and procedures and safe work practices that apply to the work while adhering to the internal responsibility system. Reports any unsafe conditions or observed unsafe work practices using Alectra procedures.
• Responds to customer billing inquiries, ensuring a high level of professionalism and in accordance with Alectra Utilities standards and OEB requirements.
• Assist with Measurement Canada requests buy providing meter and billing data.
• Responsible for the reading and validation of electric and water meter reads including field activities, meter read scheduling, processing customer reads, resolving customer access issues, updating of account and billing information, and performing validation and variance activities.
• Performs user acceptance testing of system and procedural changes, documenting new and revised procedures to provide the efficient billing and customer services.
• Performs tasks related to the accurate and timely billing of electric and water accounts including billing, analyzing billing exceptions, retailer transactions, and assessment and resolution of errors and exceptions.
• Acts as the first point of contact for water account management and inquiries from municipalities.

Requirements

• College diploma or University Degree in business or other related field and/or equivalent experience is an asset.
• Familiarity with regulations and by-laws governing water and electricity.
• Ability to make quick and accurate decisions with minimal supervision that support the company procedures.
• Experience in dealing with difficult customers, situations, and moderately/complex problems.
• Minimum of High School Education required.
• Familiarity with Ontario Energy Board compliance requirements and regulation.
• Demonstrated MS Office experience with a solid understanding of Excel.
• Demonstrated Customer Service skills, working both with internal and external stakeholders.
• Minimum one (1) year related experience.
• Ability to multi-task in a fast-paced environment.
• Proven keyboarding competency and accuracy is required.
• Experience in a customer service or billing role is an asset.
• Excellent verbal and written communication skills.
• Must be able to work from other locations as required as per guidelines within the Collective Agreement.
• Understanding of Privacy Legislation, and its application within the department.

Benefits

• We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.
• We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:
• We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.
• Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.
• Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.
• As a casual employee you will be entitled to casual benefits and retirement trust through Power Workers Union.

Training + Development

Interview process

Visa Sponsorship

Security clearance