Install, configure, and service FTTH connections at customer premises.
1 months ago ago
Junior (1-3 years)
Full Time
Dubai, Dubai, United Arab Emirates
Field
Company Size
3,500 Employees
Service Specialisms
IT Services
Consulting
Software Development
Technology Solutions
Cloud Services
Sector Specialisms
Telecommunications
Energy Solutions
ICT Solutions
Security
Managed Services
HR Outsourcing
Role
Description
router config
fiber install
fiber splicing
signal qa
troubleshooting
documentation
Service Activation: Set up internet services for customers, including configuring router settings such as SSID, password, DHCP, and other relevant parameters.
Equipment Configuration: Install and configure Optical Network Terminals (ONT) and Wi-Fi routers, ensuring proper functionality and secure network setup.
Quality Assurance: Check signal strength and perform necessary adjustments or rectifications to resolve poor connections and ensure optimal service quality.
Tool and Safety Management: Ensure all tools and equipment, including fusion splicers and optical power meters, are well-maintained and used safely during all site visits. Adhere to all company safety protocols and procedures.
Installation and Termination: Install, route, and terminate fiber optic cables from the network distribution point to the customer's home (drop cable).
Customer Education: Provide clear and concise education to customers on how to use their new services and equipment, including basic troubleshooting steps.
Troubleshooting and Maintenance: Diagnose and resolve technical issues related to fiber optic connections, equipment, and customer-side network problems.
Fiber Splicing and Testing: Perform fusion splicing to join fibers as needed, ensuring low loss and high performance. Conduct light-level testing using an optical power meter to verify signal strength and troubleshoot any issues.
Documentation and Reporting: Maintain detailed and accurate records of all installations, service calls, and fault-handling activities. Report complex issues or faults to the backend support or Network Operations Center (NOC).
Requirements
driver's license
fiber optic
fusion splicer
wi-fi
troubleshooting
communication
Valid driver's license and a clean driving record.
Attention to detail and a commitment to quality workmanship.
Ability to work independently and manage time effectively.
Proficiency in using fiber optic tools, including fusion splicers and optical power meters.
Strong knowledge of Wi-Fi router configurations and home networking principles.
Proven experience in installing, terminating, and splicing fiber optic cables.
Ability to troubleshoot and resolve technical issues efficiently.
Excellent communication and interpersonal skills, with a focus on customer satisfaction. Good English speaking and comprehension skills
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2M+ Customers
Global Customer Base
The company serves over 2 million customers across multiple countries.
100M AED Revenue
Annual Revenue
Annually generates 100 million dirham from telecom and IT projects.
780+ Vehicles
Field Operations Fleet
Maintains a specialized fleet supporting large-scale operations.
500+ Projects
Completed Projects
Delivered hundreds of projects in telecom, energy, and security sectors.
Founded by PhD-level researchers and entrepreneurs, aiming to innovate in telecom and IT sectors.
Expanded rapidly across the UAE, Saudi Arabia, Pakistan, and the UK.
Secured major telecom contracts with Etisalat, du, Nokia, Huawei, Ericsson, and ZTE.
Projects include fixed and mobile network rollouts, HR outsourcing, managed ICT, energy, and security deployments.
Ambitions include expanding further into Europe, North America, and Africa over the next five years.
Culture + Values
Environment + Sustainability
Inclusion & Diversity
3.1/5 Rating
Diversity & Inclusion
Glassdoor rating for Diversity & Inclusion based on employee feedback.