Part-time Guest Services Representative- Mic Mac Mall

Description

• And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
• Assist with various on-site promotions and events as per the Marketing Manager
• Cultivate relationships with the shopping centre’s retailers and continually stay updated of product offerings and store promotions.
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Act as a liaison with tenants
• Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
• distribution of gift-with-purchase items
• Provide Customer assistance with all available mall services.
• Maintaining cleanliness and organization at the workspace
• shift reports and logs
• Professionally respond online to customer service inquiries on KIPSU
• Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• Prepare and manage various customer tracking initiatives

Requirements

• Strong social media awareness and skills and the ability to efficiently create, post and monitor content.
• Ability to work days, evenings and weekends as per the centre (extended) hours
• Capable of navigating a busy shopping centre and working in crowds
• Superior written and oral communication skills
• Must be accountable and punctual
• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings.
• Ability to work in a “team” environment
• Competent in Social Media, Facebook, Website, etc.
• Creative and self motivated
• Various computer skills – Microsoft Office Suite, Canva
• Excellent customer service skills with a drive to go above and beyond

Benefits

• daily deposits
• Sale of Mall Gift Cards which includes:
• “Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times

Training + Development

Interview process

Visa Sponsorship

Security clearance