Establish good working relationships with field staff and Corporate staff.
Co-ordination of field staff resources
Liaison with contractors to ensure correct controls and monitors are in place
Preparation and dissemination of appropriate weekly and monthly reports
To process the necessary invoice for re-chargeable work.
Raising, control and processing of appropriate paperwork to ensure compliance with current legislation
To raise and process the relevant work instructions for our cable contractor partners on an on-going basis.
To raise the appropriate Plant Maintenance Orders on an on-going daily basis to facilitate any work on the network.
To raise and process within appropriate timescales the relevant paperwork to allow the raising of road opening notices/permits, e.g. within 2 hours of us starting to excavate on a fault.
To raise and process any requests for purchase orders relating to faults on the network.
Raising, control and processing of appropriate operational paperwork
Collection of technical and non-technical information from field staff to ensure the accurate and timely passage of information to various internal staff and other business units.
Responsible for dealing with faults and emergency overflow calls from the DCC to aid appropriate metrics.
To raise and process within appropriate timescales the relevant planned notices and permits to allow planned works to commence
Influence field staff on all our processes.
Requirements
sap
it
hse
excavation
energy
customer service
Excellent time management skills.
Experience in a customer service role or relevant experience
Flexible approach, responding quickly and flexibly, where required, initiating change and supporting others.
Knowledge of SAP would be desirable
Working knowledge of health, safety and environmental legislation.
Developed negotiation and communication skills.
Excellent telephony skills
IT literate
Ability to recognise unacceptable customer and business outcomes and therefore escalate responses to secure an appropriate resolution.
Knowledge of excavation and lay contract terms.
Developed customer service skills
Knowledge of relevant IT support systems and processes.
Good interpersonal skills
Knowledge of Energy Networks policies, procedures and working practices.
Excellent communication skills
Benefits
Electric Vehicle Schemes – to help you transition to green/clean driving
Access to Savesmart financial wellbeing support
Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
Technology Vouchers – save more and spread the cost of your technology purchases
Cycle to Work scheme and Public Transport Season Ticket Loans
Life Assurance (4x salary)
Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Share Schemes
36 days annual leave
Holiday Purchase – perfect your work/life balance with extra annual leave
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
company will support necessary immigration requirements for applicants not a citizen of the country.
Security clearance
Information not given or found
Company
Overview
47 Billion
Assets Under Management
Total value of company assets across all operations.
3.3M+ Customers
Electric & Gas Users
Over 3.3 million customers served across New York and New England.
10.0 GW
Power Generation Capacity
Combined electricity output from owned and operated facilities.
Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities.
Headquartered in Orange, Connecticut, with operations in 24 U.S. states.
Its utilities arm manages eight electric and natural gas systems.
Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades.
Fully acquired by Iberdrola in late 2024, enhancing investment potential.
Key ventures include the nation's largest offshore wind project and the Maine Power upgrade.
Combines local legacy with large-scale clean energy ambition.
Culture + Values
Sustainable: We seek to be a model of inspiration for creating economic, social and environmental value in our communities and we act positively to affect local development, generate employment, and give back to the community.
Agile: We act efficiently and with passion to drive innovation and continuous improvement at both the local and global level.
Collaborative: We work together toward a common purpose and mutual benefit while valuing each other and our differences.
Environment + Sustainability
By 2030
Carbon Neutrality Target
The company aims to achieve carbon neutrality for Scopes 1 and 2.
9.3 GW
Emissions-Free Capacity
Installed capacity in wind and solar energy.
10 GW
Energy Goal
Target to generate 10 GW of emissions-free energy capacity by 2025.
70%
Emissions Reduction Goal
Aim to reduce emissions intensity by 70% by 2030 compared to 2015 levels.
One of the country’s cleanest utilities.
Compliance Leader Verification certification by Ethisphere Institute for third consecutive term.
Inclusion & Diversity
2024
Forbes Recognition
Recognized as one of Forbes America’s Best Employers for Diversity in the 2024 ranking.
300M Spend
Supplier Diversity Goal
Aim to increase spend with certified diverse suppliers to $300 million by 2025, up from $195 million in 2022.
DEI strategy focus areas: increasing diverse representation (especially in leadership), promoting equitable growth opportunities, establishing pathways for community and connection.