NRSWA Notification Administrator

Description

• Establish good working relationships with field staff and Corporate staff.
• Co-ordination of field staff resources
• Liaison with contractors to ensure correct controls and monitors are in place
• Preparation and dissemination of appropriate weekly and monthly reports
• To process the necessary invoice for re-chargeable work.
• Raising, control and processing of appropriate paperwork to ensure compliance with current legislation
• To raise and process the relevant work instructions for our cable contractor partners on an on-going basis.
• To raise the appropriate Plant Maintenance Orders on an on-going daily basis to facilitate any work on the network.
• To raise and process within appropriate timescales the relevant paperwork to allow the raising of road opening notices/permits, e.g. within 2 hours of us starting to excavate on a fault.
• To raise and process any requests for purchase orders relating to faults on the network.
• Raising, control and processing of appropriate operational paperwork
• Collection of technical and non-technical information from field staff to ensure the accurate and timely passage of information to various internal staff and other business units.
• Responsible for dealing with faults and emergency overflow calls from the DCC to aid appropriate metrics.
• To raise and process within appropriate timescales the relevant planned notices and permits to allow planned works to commence
• Influence field staff on all our processes.

Requirements

• Excellent time management skills.
• Experience in a customer service role or relevant experience
• Flexible approach, responding quickly and flexibly, where required, initiating change and supporting others.
• Knowledge of SAP would be desirable
• Working knowledge of health, safety and environmental legislation.
• Developed negotiation and communication skills.
• Excellent telephony skills
• IT literate
• Ability to recognise unacceptable customer and business outcomes and therefore escalate responses to secure an appropriate resolution.
• Knowledge of excavation and lay contract terms.
• Developed customer service skills
• Knowledge of relevant IT support systems and processes.
• Good interpersonal skills
• Knowledge of Energy Networks policies, procedures and working practices.
• Excellent communication skills

Benefits

• Electric Vehicle Schemes – to help you transition to green/clean driving
• Access to Savesmart financial wellbeing support
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Technology Vouchers – save more and spread the cost of your technology purchases
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Life Assurance (4x salary)
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
• Share Schemes
• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave

Training + Development

Interview process

Visa Sponsorship

Security clearance