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Guest Service Representative: My Place Hotel – Mt. Pleasant, WI
My Place Hotels Of America
Provide guest check‑in/out, reservations, and front‑desk support.
8d ago
$15
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Sturtevant, WI
Onsite
Company Size
285 Employees
Service Specialisms
Franchising
New construction
Hospitality services
Customer service
Extended‑stay lodging
Property development
Sector Specialisms
No specialisms available
Role
What you would be doing
guest services
reservation management
credit processing
phone operations
safety protocols
log maintenance
- Assist with laundry, stocking, sanitizing public areas, and preparing coffee stations.
- Update the Front Desk Log and promptly report issues to the General Manager.
- Operate the phone system with proper etiquette.
- Follow all safety protocols.
- Address guest concerns promptly and professionally.
- Help ensure entrances and sidewalks are clear of snow and ice.
- Regularly inspect the property, including floors, stairwells, doors, and lighting.
- Promote the Stay Rewarded loyalty program to build guest satisfaction and return business.
- Process credit card authorizations, handle cash transactions, and issue change accurately.
- Warmly welcome and assist guests during check-in and check-out.
- Maintain organized daily records, including Night Audit Checklists, cash logs, and call logs.
- Take and transfer calls, manage wake-up calls, and record messages accurately.
- Manage reservations and accurately process room charges, taxes, My Store purchases, and pet fees.
- Serve as a knowledgeable resource for hotel amenities, local attractions, restaurants, shopping, and churches.
- Deliver additional guest supplies and assist housekeeping with room cleaning during high occupancy.
What you bring
microsoft office
detail-oriented
communication
multitasking
dependable
- Basic computer skills, including Microsoft Office
- Attention to detail, especially in financial transactions and record-keeping
- Strong verbal and written communication skills
- Excellent organization and multitasking abilities
- ⏰ Dependable, professional, and consistent work ethic
- Competitive Pay: $15+/hour (Part-Time)
- Flexible Scheduling
- Cross-Training Opportunities
- Monthly Bonus Potential
- Direct Deposit
- Career Growth Potential
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 2012
Year Established
Established to revive the affordable, no-frills lodging concept.
80M Revenue
Annual Revenue
Fueling steady growth and franchise interest.
- Opened first property in Dickinson, ND as a proof-of-concept, then expanded via franchising beginning in 2014.
- Now operates dozens of extended-stay hotels across multiple U.S. states, with strong development pipelines.
- Properties feature in-room kitchens, pet-friendly policies, 24-hour amenities like laundry and grab-and-go markets.
- Led by Ron Rivett and grandson Ryan Rivett (CEO since 2017), continuing a family legacy in budget lodging.
- Typical projects involve ground-up new construction targeting cost-conscious travelers.
- Unusual fact: every room includes a full kitchen and pillow-top mattress, blending home comforts with hotel convenience.
- We are a fast-paced, entrepreneurial, and innovative brand focused on providing exceptional guest experiences.
- We value teamwork, integrity, and the pursuit of excellence.
- We empower our employees by providing opportunities for growth and development.
- We focus on being a customer-first organization, delivering outstanding service.
- We maintain a culture of respect and openness, encouraging feedback and collaboration.
2030
Net Zero Emissions Target
The company aims to achieve net zero emissions, significantly reducing its environmental impact and transitioning to renewable energy sources.
- Committed to reducing environmental footprint through sustainable practices.
- Efforts include energy-efficient building designs, waste reduction initiatives, and sustainable sourcing of materials.
- Hotels feature energy-saving technologies and water conservation systems to minimize environmental impact.
- Promotes a diverse and inclusive workplace culture.
- Supports equal opportunities for all employees, regardless of gender, race, or background.
- Gender diversity is a priority, with a focus on ensuring balanced representation of men and women at all levels of the organization.
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