Test and evaluate system components to determine necessary repairs or replacements.
Complete work orders, service tickets, and electronic documentation using mobile applications or standard forms.
Communicate clearly and professionally with customers to explain system issues, proposed repairs, and maintenance options.
Maintain accurate and timely records of all service visits, including diagnostics, repairs performed, and parts used.
Work in environments involving dust, heat, noise, and tight spaces.
Use advanced diagnostic tools to troubleshoot and identify HVAC system malfunctions.
Support teammates through knowledge sharing, mentoring, and collaboration on complex repairs.
Follow all safety procedures, including the safe handling and disposal of refrigerants and hazardous materials.
Conduct seasonal system tune-ups to ensure optimal performance and energy efficiency.
Educate homeowners on system care, energy-saving tips, and available service plans.
Climb ladders, work in crawl spaces and attics, and handle outdoor conditions year-round.
Ensure all work complies with local, state, and federal codes and environmental regulations.
Perform system upgrades or complete installations when necessary, following manufacturer specifications and code requirements.
Respond promptly to residential and light commercial service requests.
Coordinate with dispatchers and other technicians to optimize service routes and minimize downtime.
Perform preventive maintenance tasks, including cleaning and replacing filters, inspecting coils, checking refrigerant levels, and lubricating fans and motors.
Repair or replace defective parts such as compressors, thermostats, motors, and valves.