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Associate General Manager - Design
Livspace
Lead regional design operations, revenue, team and product quality at Livspace
12d ago
Expert & Leadership (13+ years)
Full Time
Kolkata, West Bengal, India
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Interior Design
Modular Kitchens
Modular Wardrobes
Full‑home Interiors
Project Management
Renovation
False Ceiling
Flooring
Sector Specialisms
Residential
Commercial
Office
Retail
Hospitality
Warehousing
Modular Kitchens
Modular Wardrobes
Role
What you would be doing
design quality
design closure
quantitative analysis
team training
team leadership
customer feedback
- Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.
- Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.
- Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
- Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, DPs, LPs etc on a day to day basis).
- Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc.
- Developing the ecosystem for successful Design experience both for the internal teams and the customers.
- Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.
What you bring
b.arch
mba
interior fit-out
6+ years
leadership
kpi driven
- Have a strong understanding of both the design requisites and customer experience required to maximize business results.
- B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage.
- Deep understanding of interior fit-out industry, processes, market trends etc.
- Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers.
- Strong leadership and people management skills (direct team reporting in past roles a must)
- Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
- Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members.
- Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.
- Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.
- Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
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Company
Overview
- Founded with a vision to redefine home interiors, the platform seamlessly blends technology with design.
- The platform connects customers with design experts and contractors, enabling easy home transformations.
- Operates in India and Southeast Asia, offering a wide range of services from conceptual design to final execution.
- Its innovative approach streamlines interior design, offering ready-made designs and custom solutions.
- Known for delivering high-quality projects on time, with a strong focus on customer satisfaction.
- Continuously evolves with cutting-edge technology, allowing users to visualize spaces in 3D.
- Delivers creative solutions for diverse client needs, from modern urban homes to commercial spaces.
- Customer First
- Trust and Integrity
- Innovation
- Excellence
- Collaboration
- Ownership
2030
Net-Zero Carbon Emissions
Committed to achieving net-zero carbon emissions by the year 2030.
- Promotes the use of eco-friendly materials in design.
- Focuses on reducing carbon footprint through sustainable sourcing and eco-friendly operations.
- Encourages the use of renewable energy throughout the supply chain.
- Collaborates with partners to advance waste reduction and responsible resource utilization.
- Committed to fostering an inclusive workplace culture.
- Focuses on providing equal opportunities for all employees.
- Maintains a gender-neutral hiring process.
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