Service Delivery Manager

Overview

Oversee client service delivery, contracts, KPIs and project rollouts for transport tech.

Key Responsibilities

• project rollouts
• service updates
• kpi monitoring
• reporting
• team collaboration
• service delivery

Tasks

-Identify and lead new project rollouts (e.g. firmware, relocations, expansions) -Proactively communicate service updates to clients -Monitor performance against KPIs/SLAs, and oversee reporting -Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation -Manage day-to-day service delivery across client contracts

Requirements

• budgets
• invoicing
• project delivery
• stakeholder management
• communication
• proactive

What You Bring

-Experience with budgets, invoicing, and client reporting -Strong project or service delivery background -Ability to manage multiple projects and stakeholders with confidence -Excellent communication and organisational skills -A proactive, solution-focused mindset

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Benefits

-Enhanced maternity & paternity packages (eligibility applies) -Pension contributions -Life Insurance -Discounts on retail, travel, wellbeing & more -Cycle to Work Scheme -Spot upsell opportunities and help fuel growth -25 days holiday + bank holidays -Healthcare Cash Plan

About Videalert

-Grew through high-profile UK local-authority contracts—Westminster, Barnet and Kingston—replacing legacy systems with smarter enforcement. -Typical projects include mobile enforcement vehicles (cars, bikes, electric scooters), school-street safety schemes, Clean Air Zones and ANPR police integrations. -Specialises in moving-traffic enforcement, school-safety, police ANPR, parking management and low-emission zone compliance. -Offers hosted Enforcement-as-a-Service and flexible commercial models, reducing capex and speeding deployment. -Open-platform architecture feeds anonymised ANPR data into wider smart-city, police, parking-operators and traffic systems.

Sector Specialisms