Service Delivery Manager at Videalert in Neath, Wales, United Kingdom | Kablio

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Service Delivery Manager

Videalert

Supplier of intelligent CCTV‑based traffic enforcement & digital traffic management solutions.

Oversee client service delivery, contracts, KPIs and project rollouts for transport tech.

1 months ago ago

Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Neath, Wales, United Kingdom

Hybrid

Company Size

38 Employees

Service Specialisms

Intelligent Traffic Solutions

Traffic Management

Vehicle Detection

Surveillance Systems

Data Analytics

Sector Specialisms

Local Government

Police Authorities

Traffic Management

Traffic Enforcement

Parking Management

Clean Air Zones

Low Emission Zones

School Safety

Role

Description

project rollouts

service updates

kpi monitoring

reporting

team collaboration

service delivery

Identify and lead new project rollouts (e.g. firmware, relocations, expansions)
Proactively communicate service updates to clients
Monitor performance against KPIs/SLAs, and oversee reporting
Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation
Manage day-to-day service delivery across client contracts

Requirements

budgets

invoicing

project delivery

stakeholder management

communication

proactive

Experience with budgets, invoicing, and client reporting
Strong project or service delivery background
Ability to manage multiple projects and stakeholders with confidence
Excellent communication and organisational skills
A proactive, solution-focused mindset

Benefits

Enhanced maternity & paternity packages (eligibility applies)
Pension contributions
Life Insurance
Discounts on retail, travel, wellbeing & more
Cycle to Work Scheme
Spot upsell opportunities and help fuel growth
25 days holiday + bank holidays
Healthcare Cash Plan

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Grew through high-profile UK local-authority contracts—Westminster, Barnet and Kingston—replacing legacy systems with smarter enforcement.
Typical projects include mobile enforcement vehicles (cars, bikes, electric scooters), school-street safety schemes, Clean Air Zones and ANPR police integrations.
Specialises in moving-traffic enforcement, school-safety, police ANPR, parking management and low-emission zone compliance.
Offers hosted Enforcement-as-a-Service and flexible commercial models, reducing capex and speeding deployment.
Open-platform architecture feeds anonymised ANPR data into wider smart-city, police, parking-operators and traffic systems.

Culture + Values

An organization does not publicly list exact culture or values statements on its website or LinkedIn.
Focuses on data-driven traffic solutions using measurable impact methods such as ANPR, video analytics, emissions, and air quality sensors.
Provides modular and scalable enforcement systems tailored to meet customer and council needs.
Employs platform integrations to enhance operational efficiency for local authorities.

Environment + Sustainability

Offers vehicle emissions detection and enforcement tools supporting Clean Air Zones and Low Emission Zones
Integrates particulate and gas sensors into video systems for real‑time air-quality monitoring
Enables councils to reduce NOₓ/CO₂ emissions through data‑driven traffic enforcement

Inclusion & Diversity

No DEI or gender strategy or metrics available on public website or LinkedIn.

Articles

About Videalert

98% Capture Rate

Enforcement Units Accuracy

Achieved highly efficient enforcement with electric and electric-scooter mounted units.

2004 Founded

Company Establishment Year

Pioneered AI-driven CCTV solutions for traffic and parking enforcement.

2019 Acquired

Acquisition Year

Acquired by Marston Holdings, accelerating product development and growth.