Customer Experience Representative - CXR

Description

• Facilitate and process warranties, parts replacements and communicate directly with customers to determine and execute appropriate resolution.
• Efficiently engage in high-volume inbound calls using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect.
• Handle calls and requests with a customer service-orientated approach, prioritizing the needs and experience of the customer but not afraid of Sales
• Support field activities, technician scheduling and multi-department interaction.
• Process multiple-source social-media and system-based inputs for call-back, scheduling, and callouts.
• Log detailed and accurate information derived from customer interactions.

Requirements

We are looking for an Customer Experience Representative to join our team!

• Adaptability, flexibility, and ability to deal with constant changes.
• Enjoy being on the phone handling high call volumes.
• Experience with multi-line phone systems.
• High school diploma or GED.
• Ability to prioritize, organize and multitask effectively.
• 1+ years customer service experience.
• Exceptional verbal and written communication skills.
• Proficient in MSWord, intermediate MS Outlook, and Excel.
• Utilize excellent oral and written communication skills while interacting with customers and co-workers on multi-communication platforms
• Ability to collaborate and work effectively across departments/teams.
• Attention to detail and meeting deadlines.
• Utilize excellent oral and written communication skills interacting with customers and co-workers on multi-communication platforms
• Excellent time attendance.

Benefits

• Tuition/training reimbursement
• Company paid life insurance
• Medical, vision, dental, life, accident, and disability insurance
• Paid Time Off your first year of employment
• Retirement savings with a company match
• Paid Holidays
• Competitive pay

Training + Development

Interview process

Visa Sponsorship

Security clearance