Duty Manager | Full-time | Pantages

Description

• Ensures all COVID-19 Operating Protocols are followed and that the well-being of our guests and team members is always the priority;
• Process the night audit and reconciles all accounts and ledgers when needed;
• Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
• Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews and training for all of Guest Services team members;
• Acts as a role model in the service vision and standards to Guest Services Team;
• Resolves guest problems quickly, efficiently, and courteously;
• Utilize advanced system features and reporting tools to analyze booking trends, identify upselling opportunities, and support strategic pricing decisions. Along with the Revenue Management Director;
• Supervises the registration and check out of guests including processing customer payments, and supporting team members as necessary;
• Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
• Acts as a health and safety leader in the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participation in fire safety plan;
• Monitor and optimize room inventory and rates in coordination with the revenue management team, leveraging property management systems to ensure accurate data entry, real-time availability updates, and maximized revenue opportunities;
• Ensures a smooth operation of the Guest Services in the absence of the Guest Services Manager;
• Performs other duties as assigned including assisting team members with their roles during peak periods;
• Verifies that accurate room status information is maintained and properly communicated;

Requirements

• Required to have general knowledge of Standards of Operation regarding Guest Services, Lobby/Reception, General Administration and Emergency Preparedness;
• Must be able to multitask and prioritize departmental functions to meet deadlines;
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests;
• Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner;
• Experience with Revenue Management is an asset;
• Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions ensure department equipment is maintained and operated in a safe manner;
• Previous supervisory responsibilities preferred;
• Experience working with Opera or other PMS is an asset;

Benefits

• Team Member Referral Program
• Team Building Events
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Culture of Recognition Program
• Hotel Stay Discounts
• Work with like-minded team members who are passionate about their work and keep things fun, every day!

Training + Development

Interview process

Visa Sponsorship

Security clearance