Helpdesk Team Leader
Jll
Lead helpdesk team, manage maintenance jobs, KPIs, and client reporting on the University of Liverpool contract.
2 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Guide Post, England, United Kingdom
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
- Updating asset history with works record sheets.
- Ensure data in respect of time, materials and contactors’ costs (in respect of completed PPM jobs) are recorded onto the CAFM System.
- Ensure tasks are completed in line with the PPM planner & SLA’s/KPI’s
- Allocate work orders/purchase orders to directly employed maintenance team and/or supply chain.
- Report back to clients and contract staff on job progress and close out.
- Uploading and amendment asset information as held in the helpdesk and CAFM system
- Work closely with the contract administrator team
- Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
- Maintain an effective filing system for all documentation related to the CAFM System, not limited to performance reports on jobs completed in time, outstanding and overdue.
- Assist the Audit/Compliance Manager to ensure all statutory paperwork is up to date and stored in the Company filing system.
- Assist Managers with implementing procedural changes and training, including the production and maintenance of required documentation
- Direct the team accordingly to each day to enable the team to achieve its objectives
- Develop and implement efficient working methods with the admin manager to ensure KPI’s and SLA’s are met
- Log calls/jobs on the helpdesk system.
- Liaise and follow up with sub-contractors & in-house staff
- Take ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
What you bringBenefits
- Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays
- Standby rate is £15 per day and £50 on bank holidays
- Cycle to work scheme
- Employee Assistance Program (EAP)
- Purchase an electric vehicle via salary sacrifice
- Learning and development programs, training and career opportunities.
- 24 days holiday plus bank holidays (pro rata into shifts for shift workers)
- Employee discounts with various brands
- Ability to buy and sell holidays – buy 5 days & sell 2 days
- Auto-enrolment company pension scheme
- Life assurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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