Helpdesk Team Leader

Description

• Updating asset history with works record sheets.
• Ensure data in respect of time, materials and contactors’ costs (in respect of completed PPM jobs) are recorded onto the CAFM System.
• Ensure tasks are completed in line with the PPM planner & SLA’s/KPI’s
• Allocate work orders/purchase orders to directly employed maintenance team and/or supply chain.
• Report back to clients and contract staff on job progress and close out.
• Uploading and amendment asset information as held in the helpdesk and CAFM system
• Work closely with the contract administrator team
• Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
• Maintain an effective filing system for all documentation related to the CAFM System, not limited to performance reports on jobs completed in time, outstanding and overdue.
• Assist the Audit/Compliance Manager to ensure all statutory paperwork is up to date and stored in the Company filing system.
• Assist Managers with implementing procedural changes and training, including the production and maintenance of required documentation
• Direct the team accordingly to each day to enable the team to achieve its objectives
• Develop and implement efficient working methods with the admin manager to ensure KPI’s and SLA’s are met
• Log calls/jobs on the helpdesk system.
• Liaise and follow up with sub-contractors & in-house staff
• Take ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.

Requirements

Benefits

• Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays
• Standby rate is £15 per day and £50 on bank holidays
• Cycle to work scheme
• Employee Assistance Program (EAP)
• Purchase an electric vehicle via salary sacrifice
• Learning and development programs, training and career opportunities.
• 24 days holiday plus bank holidays (pro rata into shifts for shift workers)
• Employee discounts with various brands
• Ability to buy and sell holidays – buy 5 days & sell 2 days
• Auto-enrolment company pension scheme
• Life assurance

Training + Development

Interview process

Visa Sponsorship

Security clearance