Service Operations Coordinator
Mshs
Coordinates workshop service orders, billing and communication to ensure efficient service delivery.
29 days ago ago
$25 - $30
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Harahan, LA
Onsite
Company Size
389 Employees
Service Specialisms
Engineering
Consulting
Project Management
Technical Services
Turnkey
Sector Specialisms
Marine
Industrial
Energy
Defense/Government
Role
What you would be doing
work orders
billing
quote review
invoice reconciliation
workshop ops
stakeholder communication
- Contribute to staff development through cross-training and growth plans
- Assist with workshop organization, quality control, and process improvements
- Ensure compliance with safety, cost management, and customer satisfaction goals
- Open and manage service work orders (SWOs) with precision and follow-through
- Prepare clean, accurate billing and reporting within 5 days of job completion
- Carefully review and process quotes and orders to ensure accuracy
- Communicate with internal and external stakeholders to drive efficiency and collaboration
- Invoice and reconcile service orders, resolving discrepancies proactively
- Support Accounts Receivable inquiries and coordinate resolutions
What you bring
erp
microsoft office
technical drawings
bachelor’s
maritime
problem solving
- Technical knowledge of maritime or energy industry (preferred)
- Record and track technician time, travel expenses, and project details
- Reliable, self-directed, and motivated; able to work independently with minimal supervision
- Ability to read and interpret technical drawings (standard and metric) (preferred)
- Experience with ERP systems and proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Flexible and resilient under shifting priorities, deadlines, and pressure
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Strong customer service orientation with excellent communication skills
- Associate’s or Bachelor’s degree in supply chain, technical science, or related field OR 3+ years of related work experience
- Negotiation and problem-solving skills with a proactive approach to challenges
- Life and Disability Insurance
- Paid Time Off (PTO) and Paid Holidays
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Employee Assistance Program (EAP)
- Career development and advancement opportunities
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1983
Company founding year
The company began its operations in 1983 and has since grown into a global leader in power and propulsion solutions.
- Headquartered in Fort Lauderdale with full-service workshops across the U.S. and operations worldwide.
- Specializes in MRO for gas, diesel, dual-fuel engines, and steam, gas & hydro turbines.
- Distributes OEM engine parts and control systems, partnering with brands like Daihatsu, DEUTZ, Woodward.
- Integrates electronic controls, PLCs, condition monitoring, and AI-driven engine monitoring.
- Operates turnkey logistics—warehousing, air/ocean freight, customs brokerage—for rapid parts delivery.
- Backed by MPE Partners in 2021, enabling strategic expansion in marine and power generation sectors.
- Known for high-stakes projects: mission-critical marine propulsion, industrial power plants, and defense systems.
Respect
Core Values
Fosters a culture of collaboration, humility, and empathy, ensuring that the best ideas are heard and acted upon.
Accountability
Commitment to Transparency
Manages funds transparently and encourages personal and professional responsibility.
Impact
Evidence-Based Approach
Delivers high-quality programs using evidence-based actions, technical expertise, and data-driven decision-making.
93% CO₂
CO₂ Emissions Decrease
Significant reduction in CO₂ emissions through optimized routing in Ukraine project.
- Ambition to pursue carbon-negative business operations over 2023–2030 strategy period
- Scaling a Net Zero Plan: first Sustainability Manager role to track GHG inventories and support implementation
- Project-level GHG tracking and technical assistance provided to host governments and stakeholders
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