Digital Service Engineer (BMS & HVAC systems)

Description

• Perform Customer Engagement with Customers, with building improvement, identified using Digital Platform.
• Perform Data Health and error identification on Digital Platform.
• Perform Generation of Reports for Weekly/Monthly/Quarterly Maintenance.
• Coordinate with the different segment / team locally, Offshore team and communicate with the customers.
• Focus on quality assurance & quality control activities to reduce rework & variances.
• Work closely with the Delivery team to manage Customer Value discovery, gaps in implementation, and Customer adoption of JCI solution.
• Responsible for managing the quality of deliverables for service and products ensuring the CMMi3 standards are applied.
• Working with sales team in an enablement function.
• Plan, Execute, Monitor & control project deliverables from inception to closure.
• Monitor and ensure code quality, design for security, Architectural consistency.
• Perform Diagnostics leveraging on Digital Platform identification, detection and diagnosis.
• Perform Data integrity checks on Digital Platform, to ensure that Data Collected are in good healthy state.
• Manage requirements, minimize gaps, and ensure on-time deliveries with zero critical defects.

Requirements

• Self-starter with strong customer centric mindset and can-do attitude, providing a great experience in all interactions.
• Ability to work across multiple teams and assert cross-functional influence.
• Diploma / Degree or equivalent experience.
• Network Knowledge is a plus.
• Strong analytics skills for HVAC, BMS, fire and security service industrial.
• Ability to work in fast-paced team environment with quick problem-solving skills.
• Ability to impact operations and effect changes.
• Experience with cultural change management is a plus.
• Detail oriented, analytical, and inquisitive.
• Demonstrated ability to work in a cross-matrixed organization influencing cross-functional teams to achieve outcomes.
• Extremely organized with strong time-management skills.
• Ability to work in unstructured environments and situations providing self-direction and self-motivation.
• Ability to work independently and with others.
• Strong project management skills: ability to manage multiple projects with great time management and prioritization skills.
• Excellent verbal and written communication skills.
• Microsoft PowerBI knowledge is a plus.

Benefits

• Comprehensive benefits package
• On the job/cross training opportunities
• Competitive salary
• Paid vacation/holidays/sick time

Training + Development

Interview process

Visa Sponsorship

Security clearance