Operations Director

Description

• Develop and implement the annual management plan; accomplish key performance indicators as identified by Gilbane and the Property Operating Agreement.
• Oversee the operation, staffing, performance and development of the Property Management service delivery staff.
• Ensure that all work orders are recorded into the work order system and close out within the prescribed timeframe.
• Ensure that the Occupational Health and Safety procedures and policies are implemented at all levels throughout the residence.
• Develop and implement innovative programs, processes and producers that reduce short and long term operating costs and increase productivity.
• Conduct annual and mid-year performance reviews.
• Manage all Community HR issues, including recruitment, training and performance management, with Corporate HR.
• Ensure compliance with all agreements, leases, contracts pertaining to the facilities.
• Ensure that profitability is maximized, especially with regard to summer months.
• Overall leadership and direction of the facilities in line with performance to KPIs.
• Create and manage the capital expenditure budget in line with asset management plan and other capital expenditure demands.
• Ensure that the business achieves all of its objectives, including performance standards as agreed with the University and Gilbane.
• Establish positive relationships with creditors, suppliers and other stakeholders.
• In conjunction with Gilbane and the University oversee the implementation of a detailed annual marketing plan for the promotion of the residences ensuring that the residence is promoted effectively within the University as well as to the broader community.
• Ensure client satisfaction with client Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity.
• Establish and maintain a risk and incident log for the facilities.
• Effectively manage refurbishments or major special projects while minimizing impact on the on-going management of the facility.
• Prepare all required reports for the University and Gilbane.
• Handle legal matters at local level, with corporate legal counsel in support.
• Maintain a visible presence within the University, attending functions and establishing contacts within faculties and administrative departments.
• Oversee the development and manage the detailed annual operating budgets for each asset.
• Establish positive relationships both formally and informally with the University.
• Responsible for strategic financial decisions, including cash flow forecasting and cash flow management.
• Develop and maintain relationships with the university at the strategic level (i.e. Executive office levels)

Requirements

• A minimum of four (4) years of student housing operations management experience and/or property management experience of multi-family properties
• Know all associated legal documentation for the facility, including Management Agreements, Service Work Authorizations, Rental Agreements, etc.
• Certified Property Manager (CPM) and Accredited Residential Manager (ARM) preferred.
• A Bachelor’s Degree in Business Administration or a related field.
• An understanding of Generally Accepted Accounting Principles (GAAP) and the ability to interpret rent rolls, financial statements, cash flow analysis and standard financial reports.
• Self-motivation, positive attitude, team player mentality and strong customer service orientation.
• Computer literacy with a basic understanding of word processing and spreadsheet programs (Microsoft Windows preferred) and. Competency in industry related software such as YARDI, RealPage or Entrata or equivalent is preferred.
• Strong interpersonal, communication and mediation skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance