RMA Coordinator I

Description

• Identify and disposition non-conforming parts, assemblies, and finished goods products.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Coordinates and communicates RMA progress and discrepancies to necessary parties.
• Perform work in a safe manner. Report repairs or safety concerns to management.
• Perform tests on products to determine approval or rejection and writes reports of examinations.
• Troubleshoot and isolate physical and functional product defects.
• Independently perform routine tasks to inspect and disposition products under the Return Credit RMA process.
• Maintain compliance with all ISO regulations and procedures.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Requirements

• Familiarity of ISO 9000 standards and audit process preferred.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Ability to resolve problems involving several variables in standardized situations.
• Oral Communication - Speaks clearly; listens and gets clarification; responds well to questions; participates in meetings.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Familiar with mechanical measurement equipment and tooling.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Ability to read and interpret orthographic drawings.
• Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook).
• Read and understand BOMS, Wiring, and Layout diagrams for use in product build verification.
• Familiarity with SAP software is preferred.
• Ability to understand and apply the elements of corrective and preventive actions.
• Associates degree or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• At least one year of experience and knowledge of PDU products and Legrand quality standards.
• Effective oral and written communication skills with the ability to provide information across multiple groups.
• Strong organizational and planning skills and the ability to work independently.
• Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance