Description

Under close supervision, the employee will perform basic, routine administrative duties following well‑defined procedures. Tasks include document processing, compiling special reports, filing and retrieving both hard‑copy and electronic records, handling incoming and outgoing mail, and completing daily billing workflows and usage history requests. The role also requires data entry using a keyboard and 10‑key calculator, as well as operating various office equipment.

• Perform routine administrative tasks such as data entry, filing, and mail handling.
• Process documents, compile special reports, and complete daily billing workflows.
• Operate office equipment, including computers, 10‑key calculators, and printers.
• Answer telephone calls, take messages, and communicate via Microsoft Outlook.
• Provide courteous customer service and refer complex issues when appropriate.
• Follow written and verbal instructions, asking questions when unclear.
• Maintain high accuracy and attention to detail in all performed duties.
• Travel occasionally for meetings, training, and company requirements.
• Sit for extended periods (minimum 8‑hour shifts) while performing duties.

Requirements

The position demands strong communication and interpersonal skills, such as listening to written and verbal instructions, answering phone calls with a friendly tone, accurately recording messages, and interacting effectively with coworkers and customers. Employees are expected to provide customer support, know when to refer issues, and demonstrate sensitivity and concern for others. Problem‑solving initiative is encouraged, with employees asking questions when uncertain and taking on assignments beyond basic routine tasks.

Candidates must possess a high school diploma or GED and at least six months of experience with administrative office procedures, equipment, and software. Required competencies include organization of data, oral and written communication, analytical and problem‑solving abilities, proficiency in Microsoft Excel and a 10‑key calculator, and a positive, self‑motivated attitude. Additional expectations are punctuality, flexibility, adaptability to changing workloads, willingness to travel for meetings or training, and the ability to handle stress, overtime, and long‑hour seated work.

Physical demands are sedentary, requiring occasional exertion of up to 10 pounds and the ability to sit for eight‑hour shifts, with brief periods of standing or walking. Employees must be able to see information on a computer screen, use a keyboard, and hear spoken words via telephone or in meetings. The position may involve overtime during high‑workload periods or storm restoration events.

• Demonstrate initiative by handling assignments beyond basic routine tasks.
• Utilize Microsoft Excel and other office software proficiently.
• Adapt to changing workloads, work overtime as needed, and handle stress effectively.

Benefits

The role offers a competitive hourly wage ranging from $22.14 to $27.67 (SP20‑003) and a comprehensive benefits package that supports employee well‑being. AEP emphasizes a mission‑driven culture focused on safety, reliability, and innovative energy solutions, while providing equal employment opportunity to all applicants. The company is committed to a supportive and inclusive work environment that values diverse experiences.

Training + Development

Interview process

Visa Sponsorship

Security clearance