Client Engineer

Description

• Identify new markets, services, and innovation opportunities to expand ARRO’s footprint.
• Lead the capture process for high-value water/wastewater pursuits, including proposal strategy, win themes, and presentations.
• Maintain an accurate, current pipeline in the CRM system.
• Develop and execute account growth plans aligned with company growth objectives.
• Work with technical and project management teams to deliver on client commitments.
• Make informed GO/NO-GO recommendations in accordance with established Company policies and procedures on Requests for Proposal or Qualifications.
• Lead contract negotiations ensuring alignment with ARRO’s risk management and profitability objectives.
• Participate in industry associations and conferences to enhance ARRO’s profile and network.
• Contribute to client management team to help shape firm-wide client engagement strategies.
• Serve as the primary point of contact between ARRO and its water/wastewater clients, accountable for client satisfaction across assigned accounts and for fostering strong and collaborative partnerships.
• Mentor and develop ARRO’s next generation of leaders.
• Facilitate multi-level communication between ARRO and its clients, including project managers, executive directors, and water/wastewater officials to review project progress, address concerns, and gather feedback.
• Conduct regular site visits and business reviews to strengthen trust and ensure exceptional client service and delivery excellence.
• Develop an in-depth understanding of each client’s goals, challenges, and decision-making processes.
• Partner with teams to cross-sell services across ARRO’s portfolio.
• Resolve escalated client, teaming partner or subconsultant issues quickly and constructively to ensure successful project outcomes.

Requirements

• Exceptional communication, negotiation, and relationship-building skills.
• Ability to successfully manage multiple priorities across clients to meet business objectives.
• Bachelor’s degree (or higher) in Engineering or related field.
• Proven track record growing key water/wastewater accounts and winning strategic pursuits.
• Excellent networking, team building, and written/oral communication skills
• Strong problem-solving skills and a proactive approach to addressing challenges and finding solutions.
• Previous experience in business development, assisting with the proposal process and presenting to/meeting with clients strongly preferred.
• 15+ years in engineering/project delivery.
• Registered as a licensed professional or certified in a specialty discipline (preferred but not required).
• Proficiency is using client relationship management tools and software and data-driven decision making.
• Excellent communication, influencing, and team-building skills.
• 10+ years in team client management and leadership.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance