Call Center Agent at Universal Windows Direct in Bedford Heights, OH | USD17-17 | Kablio
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Call Center Agent
Universal Windows Direct
Provides high-quality home improvement solutions, including windows, doors, and siding.
Handle inbound/outbound calls, promote home‑improvement products and meet sales targets.
16 days ago ago
$17 - $17
Junior (1-3 years)
Full Time
Bedford Heights, OH
Field
Company Size
500 Employees
Service Specialisms
Custom Window Installation
Entry Doors
House Siding
Gutter Protection
Roofing
Attic Insulation
Sector Specialisms
Residential
Home Improvement
Custom Repair
Remodel
Role
Description
product knowledge
scheduling coordination
customer calls
upselling
crm updates
sales targets
Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
Work flexible shifts, including evenings and weekends, based on business needs.
Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
Achieve individual sales and customer experience performance targets, contributing to overall team success.
Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
Requirements
sales
crm
i360
communication
customer service
organization
Comfortable working toward sales goals in a performance-driven environment.
Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
Good organizational skills, with the ability to multi-task and manage time effectively.
Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
1–2 years of call center or customer service experience, preferably in the home improvement or related industry.
Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
Benefits
Opportunities for career growth within the Great Day Improvements family of brands.
Comprehensive paid training to build product and sales expertise.
Rotating Saturday Schedule:
Competitive base pay + performance-based incentives .
A supportive, collaborative work culture that values customer experience and performance.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Founded with a vision to offer top-notch home improvement solutions that enhance comfort and value.
Specializes in energy-efficient windows, doors, and siding, improving both aesthetics and efficiency.
Has grown into a leading provider of replacement windows and exterior home solutions across multiple states.
Focuses on providing a seamless customer experience, with a dedication to quality craftsmanship and service.
Known for offering a wide range of customizable products to suit any home design or budget.
Regularly delivers projects that significantly boost energy efficiency and curb appeal for homeowners.
Culture + Values
We believe in delivering superior customer service and creating long-term relationships built on trust.
We focus on quality and efficiency with every product and service we provide.
Integrity is the foundation of all our business decisions and interactions.
Our team is passionate, hardworking, and driven to make a positive impact on the lives of our customers.
We constantly strive for innovation and improvement in our products, services, and operations.
We provide an outstanding work environment where every employee is valued and encouraged to grow.
Environment + Sustainability
Committed to energy efficiency and environmentally friendly practices.
Offers Energy Star® rated products to reduce energy consumption in homes.
Focuses on sustainable manufacturing processes with recyclable materials.
Aims to reduce its carbon footprint by providing energy-saving products for homeowners.
No specific net-zero target date or detailed sustainability goals are listed.
Inclusion & Diversity
No specific DEI strategy or gender-related statistics are listed on the website or LinkedIn.
Articles
FAQ
I Love My Windows Sweepstakes
Financing Information