Call Center Agent

Description

• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Work flexible shifts, including evenings and weekends, based on business needs.
• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
• Achieve individual sales and customer experience performance targets, contributing to overall team success.
• Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.

Requirements

• Comfortable working toward sales goals in a performance-driven environment.
• Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
• Good organizational skills, with the ability to multi-task and manage time effectively.
• Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
• 1–2 years of call center or customer service experience, preferably in the home improvement or related industry.
• Dependable and punctual, with a strong commitment to delivering an excellent customer experience.

Benefits

• Opportunities for career growth within the Great Day Improvements family of brands.
• Comprehensive paid training to build product and sales expertise.
• Rotating Saturday Schedule:
• Competitive base pay + performance-based incentives .
• A supportive, collaborative work culture that values customer experience and performance.

Training + Development

Interview process

Visa Sponsorship

Security clearance