Lead Customer Success Engineer, Healthcare (Remote)

Description

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Foster a positive team culture by supporting and mentoring your fellow Procorians and collaborating with all levels of the organization to develop best practices.

Requirements

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.), with previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator, or Project Engineer preferred
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• 8+ years of Construction industry expertise, with a strong preference for experience in the healthcare sector (hospitals, patient care, etc.)
• 8+ years of Customer Success, Professional Services, Technical Pre-Sales experience
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred, along with experience managing project construction including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance