Sr. Leasing Consultant (Residential)

The Senior Leasing Consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.

• Inspect models and available “market ready”, communicate related service needs to Property Manager
• Distribute all company or community-issued notices
• Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures
• Follow up with applicant regarding status
• Conduct market surveys and shop competitive communities.
• Maintain open communication with Property Manager and Maintenance Supervisor
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters
• Assist in monitoring renewals. Distribute and follow-up on renewal notices
• Accept rental payments and give immediately to Assistant Community Manager
• Maintain current resident files
• Distribute newsletters, pamphlets, flyers, etc
• Files own guest cards and maintain according to established procedures
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community
• Monitor advertising effectiveness. Gather information about market competition in the area and file
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
• Represent the company in a professional manner at all the times
• Participate in outreach marketing activities on a regular basis to obtain prospective residents
• Ensure apartment is ready for resident to move-in on agreed date
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments
• Immediately record all telephone and in-person visits on appropriate reports
• Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale
• Maintain and record daily inspections for the community
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
• Contribute to cleanliness and curb appeal of the community on continuing basis
• Maintain accurate monthly commission records on leases and renewals for bonus purposes
• Advise residents of referral concessions (if permitted)
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval.
• Assist management team with other various tasks as required
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs

• High level of professionalism in both manner and dress
• Bachelor’s Degree or a minimum of 3-5 years leasing experience with multi-family properties is preferred but not required.
• Demonstrated ability to read, write, and communicate effectively and complete legal documents, sell and explain apartment features, and answer resident questions.
• Proficient in MS Office Suite, additional property management software (Yardi/One Site) highly desired
• Ability to work a flexible schedule including evenings and weekends
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner
• Accuracy in work product.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements

Ongoing professional development programs

Company paid life and disability insurance

Wellness program, including monthly and quarterly prizes

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave

Health Savings Account with a generous employer contribution

401(k) savings plan, with company match

Up to 16 hours of volunteer time off

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

A variety of Medical, dental, and vision benefit plans

Up to 16 weeks of Paid Parental Leave