Senior ServiceNow Infrastructure Engineer at Equinix in Dallas, TX | USD118,000-176,000 | Kablio

Role

Description

servicenow

technical lead

development governance

application development

script creation

architecture design

Serve as primary technical point-of-contact for the ServiceNow Corporate platform and as the face of the engineering team
Monitor engineers work, and own overall quality and delivery of development; may perform a portion of development that cannot be delegated
Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing
Creation of script-based assignment and approval rules, custom-related lists, access control list, UI policy, and client script
Responsible for defining and executing governance framework and controls around platform architecture and development best practices
Create and execute development plans as appropriate to meet changing needs and requirements
Define, at an architectural and design level of detail, technical solutions aligned with the business problems and ServiceNow implementation best practices

Requirements

master's degree

servicenow

itil

agile scrum

certified admin

js scripting

Master's degree in Computer Science, Computer Engineering, Information Systems preferred or demonstrated work experience
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS,
Adapts quickly in a fast-paced environment
Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions
Experience with IT systems and technology platforms
Experience with implementing integrations with ServiceNow ITSM, ITOM, Discovery and Core module (Incident, MIM, Problem, Knowledge, Change, ESS)
Experience with documentation software (e.g., Microsoft Word, Excel, Project, PowerPoint, MIro, Lucid Chart)
Experience implementing systems using the Agile/Scrum methodology
Experience with ServiceNow for custom application design and development
Experience working in Agile scrum methodology of delivery
Proven experience on ServiceNow Platform with an in-depth understanding of ServiceNow architecture
7+ years experience in application development at a SaaS, PaaS, or Enterprise software development company preferred
Experience with ServiceNow ITSM products
Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Knowledge of ITIL V3 and V4 processes and hands-on with ITIL process implementation
Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model.
ServiceNow Certified System Administrator
Proficient in: ITSM and ITOM

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1998

Year Established

The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.

25+ Countries

Global Presence

Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.

200+ Data Centers

Global Infrastructure

Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.

World’s largest provider of data center and interconnection services.
Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.

Culture + Values

Thriving workplace where every colleague is valued and respected for who they are and what they contribute
Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
Programs to enhance workplace experience and attract high‑performing talent

Environment + Sustainability

Net-zero by 2040

Greenhouse Gas Emissions Target

Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.

50% reduction by 2030

Emission Reduction Target

Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.

100% Renewable Energy

Global Portfolio Goal

Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.

A-List Recognition

CDP Climate Change

Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.

Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects

Inclusion & Diversity

17% increase

Women Employees Increase

Represents a significant global growth in the number of women employees over the past year.

14% increase

Black/African-American Employees

Signifies a notable rise in the number of U.S.-based Black/African-American employees.

47 organizations

Digital Inclusion Funding

Reflects the number of organizations supported by the foundation to enhance digital access and skills development.

11–37% increase

Employee Volunteer Hours

Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.

Articles

Investor Relations – Contact & Info

Life at Equinix (Careers Blog)

Customer-Side Support & Feedback

Role

Description

servicenow

technical lead

development governance

application development

script creation

architecture design

Serve as primary technical point-of-contact for the ServiceNow Corporate platform and as the face of the engineering team
Monitor engineers work, and own overall quality and delivery of development; may perform a portion of development that cannot be delegated
Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing
Creation of script-based assignment and approval rules, custom-related lists, access control list, UI policy, and client script
Responsible for defining and executing governance framework and controls around platform architecture and development best practices
Create and execute development plans as appropriate to meet changing needs and requirements
Define, at an architectural and design level of detail, technical solutions aligned with the business problems and ServiceNow implementation best practices

Requirements

master's degree

servicenow

itil

agile scrum

certified admin

js scripting

Master's degree in Computer Science, Computer Engineering, Information Systems preferred or demonstrated work experience
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS,
Adapts quickly in a fast-paced environment
Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions
Experience with IT systems and technology platforms
Experience with implementing integrations with ServiceNow ITSM, ITOM, Discovery and Core module (Incident, MIM, Problem, Knowledge, Change, ESS)
Experience with documentation software (e.g., Microsoft Word, Excel, Project, PowerPoint, MIro, Lucid Chart)
Experience implementing systems using the Agile/Scrum methodology
Experience with ServiceNow for custom application design and development
Experience working in Agile scrum methodology of delivery
Proven experience on ServiceNow Platform with an in-depth understanding of ServiceNow architecture
7+ years experience in application development at a SaaS, PaaS, or Enterprise software development company preferred
Experience with ServiceNow ITSM products
Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Knowledge of ITIL V3 and V4 processes and hands-on with ITIL process implementation
Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model.
ServiceNow Certified System Administrator
Proficient in: ITSM and ITOM

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1998

Year Established

The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.

25+ Countries

Global Presence

Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.

200+ Data Centers

Global Infrastructure

Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.

World’s largest provider of data center and interconnection services.
Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.

Culture + Values

Thriving workplace where every colleague is valued and respected for who they are and what they contribute
Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
Programs to enhance workplace experience and attract high‑performing talent

Environment + Sustainability

Net-zero by 2040

Greenhouse Gas Emissions Target

Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.

50% reduction by 2030

Emission Reduction Target

Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.

100% Renewable Energy

Global Portfolio Goal

Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.

A-List Recognition

CDP Climate Change

Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.

Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects

Inclusion & Diversity

17% increase

Women Employees Increase

Represents a significant global growth in the number of women employees over the past year.

14% increase

Black/African-American Employees

Signifies a notable rise in the number of U.S.-based Black/African-American employees.

47 organizations

Digital Inclusion Funding

Reflects the number of organizations supported by the foundation to enhance digital access and skills development.

11–37% increase

Employee Volunteer Hours

Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.

Articles

Investor Relations – Contact & Info

Life at Equinix (Careers Blog)

Customer-Side Support & Feedback