Description

The Resident Services Manager of Supportive Housing leads MidPen Services’ supportive‑housing strategy across a multi‑county portfolio, managing third‑party partnerships that deliver onsite health programs and ensuring compliance with reporting and service agreements. The role builds strong relationships with county mental‑health agencies, health systems, and other partners, oversees monthly operational reviews, analyzes data, and supervises senior case managers who train staff to support high‑acuity residents and maintain housing stability.

• Lead and implement supportive‑housing strategy across multiple counties
• Oversee and evaluate third‑party health‑program partnerships
• Identify and secure new partners aligned with MidPen criteria
• Ensure compliance with reporting requirements and service agreements
• Build relationships with County Mental Health, health systems, and agencies
• Conduct monthly operational reviews of supportive‑housing programs
• Analyze partnership data to drive continuous service improvement
• Supervise senior case managers supporting high‑acuity residents
• Guide staff training to reduce crises and maintain housing stability
• Promote best practices for resident support and housing retention
• Apply trauma‑informed, culturally responsive, housing‑first approaches
• Partner with property management to address resident crises and operational challenges
• Support crisis‑response planning and escalation protocols across properties
• Perform desk‑based computer tasks; occasionally stand, walk, lift up to 20 lb, and perform fine‑motor activities

Requirements

Successful candidates possess extensive experience with high‑need populations, strong written and verbal communication skills, and proficiency with modern productivity tools such as Outlook, Teams, Salesforce, and the Microsoft Office suite. They must hold a valid California driver’s license, be able to travel between properties, pass background and tuberculosis screenings, and meet physical requirements that include frequent sitting and occasional lifting up to 20 lb. A bachelor’s degree and at least three years of relevant experience are required, with a master’s degree and program‑development experience preferred.

• Demonstrate extensive knowledge of high‑need populations
• Exhibit excellent verbal and written communication skills
• Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office
• Exercise strong judgement, discretion, and problem‑solving abilities
• Pass background check and tuberculosis screening
• Travel between properties; maintain valid California driver’s license, auto insurance, and reliable transportation
• Hold a bachelor’s degree with three years of relevant experience; master’s degree preferred
• Experience in program development, management, evaluation, and people management

Benefits

The position offers an annual salary ranging from $71,405 to $86,000, dependent on experience, plus a comprehensive benefits package that includes health, dental, vision, life and disability insurance, a 403(b) retirement plan, education reimbursement, paid parental leave, flexible spending accounts, an EAP program, pet insurance, paid time off, company holidays and wellness days. MidPen Housing Corp. is an equal‑opportunity employer and provides reasonable accommodations for employees with disabilities.

• Salary range: $71,405 – $86,000 annually, based on experience
• Health, dental, vision, life & disability insurance
• 403(b) retirement investment plan
• Employee education reimbursement program
• Paid parental leave and flexible spending accounts for childcare, medical, and commuter expenses
• Employee assistance program and pet insurance
• Paid time off, company holidays, and wellness days

Training + Development

Interview process

Visa Sponsorship

Security clearance