IT Operations Lead

As IT Operations Lead, you will take end-to-end ownership of Humanoid’s IT infrastructure and platforms, building the foundations of a secure, modern, and scalable environment. This is a hands-on leadership role, where you will personally drive day-to-day operations in the early stages while designing the architecture, processes, and vendor landscape to support Humanoid’s ambitious growth.

As the company scales, the role will evolve into leading a high-performing operations team, setting the strategic direction for infrastructure, platforms, and productivity tooling. Working closely with the Cyber Security Lead, ITSM Lead, and the Product/Robotics teams, you will ensure IT is a true enabler of Humanoid’s mission, combining immediate reliability with long-term scalability.

• Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics
• Implement monitoring, observability, and reporting across infrastructure and platforms to ensure uptime, resilience, and scalability.
• Design and enforce IAM frameworks, device policies, and MDM solutions that provide security without compromising agility.
• Establish and maintain operational standards, policies, and processes that are lightweight but audit-ready, supporting both speed and compliance.
• Partner with Product/Robotics teams to integrate IT requirements into design, testing, and delivery; collaborate with Cyber Security Lead to embed controls; and align with ITSM Lead to ensure smooth service delivery.
• Own and help optimise developer tooling (GitHub/GitLab, CI/CD, dev/test environments) and collaboration/productivity platforms (Google Workspace, Atlassian, Slack/Chat).
• Manage all aspects of IT infrastructure including cloud platforms (AWS/Azure), networking, storage, endpoint management, and backup/disaster recovery.
• Act as escalation point for operational incidents, drive root cause remediation, and ensure lessons learned feed back into process and design.
• Select, negotiate with, and manage key infrastructure and SaaS vendors; optimise cost and performance.
• Define and execute a roadmap that balances immediate stability with future scalability, ensuring IT grows in lockstep with Humanoid’s trajectory.

• Proven experience in IT operations roles within dynamic, high-growth environments.
• Knowledge of ITIL or other IT service management frameworks, particularly incident/change management.
• Demonstrated ability to define and execute operational roadmaps that balance near-term needs with long-term scalability.
• Strong vendor and stakeholder management skills, including contract negotiation.
• Experience managing collaboration/productivity tooling (Google Workspace, Atlassian, Slack/Chat) and developer platforms (CI/CD, GitHub/GitLab).
• Freedom to influence the product and own key initiatives
• Prior experience scaling IT teams from small core functions into mature multi-discipline organisations.
• Strong track record in implementing IAM, MDM, and device policies at scale.
• Hands-on experience effecting tangible/measurable operational efficiencies through the deployment of AI solutions
• Hands-on expertise across cloud platforms (AWS/Azure), networks, and endpoint management.
• Comfortable in a start-up/scale-up environment: hands-on, adaptable, proactive, and ownership-driven.
• Exposure to compliance frameworks such as ISO 27001, SOC2, or NIST.
• Experience supporting product development environments (robotics, IoT, AI, or other R&D-heavy contexts).
• Excellent communication and influencing skills; able to bridge technical and non-technical stakeholders.
• Familiarity with core cyber security principles and ability to partner effectively with security specialists.

In a world where artificial intelligence opens up new horizons, our faith in its potential unveils a new outlook where, together, humans and machines build a new future filled with knowledge, inspiration, and incredible discoveries. The development of a functional humanoid robot underpins an era of abundance and well-being where poverty will disappear, and people will be able to choose what they want to do. We believe that providing a universal basic income will eventually be a true evolution of our civilization.

• Office perks: free lunches.
• Operational Roadmap
• Paid vacations.
• Travel opportunities to our Vancouver and Boston offices.
• Work mode: office full time, Paddington district (London) – 5 min walk from Paddington station – 5 Merchant Sq, London W2 1AY
• Competitive salary plus participation in our Stock Option Plan.