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Hire Manager - Fixed term Contract
Selwood Ltd
Leading UK pump manufacturer and rental provider offering sales, hire, installation and technical support
Manage and coordinate pump hire operations, logistics and sales at the London branch.
Negotiate hire rates in accordance with company procedures, price lists and discount policy when required.
Attend financial budget meetings to review the Area’s profitability versus target and agree action plans for the development of the Area.
To ensure that telephone sales calls are made to customers with dormant accounts. Such calls to be followed-up by liaison with sales staff.
Provide feedback to team members and sales team, demonstrating a proactive approach in developing the business with ideas from customers.
All Re-hires to be continually reviewed to ensure opportunities to replace equipment are identified in a timely manner. Once identified report findings to the Branch Manager and liaise with the Central Workshop when additional equipment is required.
To ensure that correct charges for damages and losses are raised and liaise with customers to obtain their agreement to these charges. Follow up on all documentation to provide accurate information to financial teams.
Ensure accurate stock recording, to ensure that the team is fully prepared and has all the equipment required to resource outstanding hire requirements.
Logistics - scheduling branch transport, ensuring collections of equipment off-hire are collected within 48 hours and deliveries are made to the customer when they are scheduled to. Adhering to budgets within the branch and ensuring drivers hours are within any legal tolerance.
To ensure all sales leads at the branch are promptly communicated to the Sales Team.
To liaise with operational teams across the area/hub to ensure smooth running of customer requirements, avoiding duplication and lost time.
To ensure all Company SHEQ procedures are complied with.
Responsible for Hire Team providing accurate completion of the Day book and Transport book. Notify those responsible to complete all follow ups, recorded in the documentation.
Ensuring that contract documentation and other systems paperwork is accurate and available. In-lieu contracts to be clearly identified and replaced immediately.
Control and check through accurate recording of all Branch assets on a minimum monthly basis.
What you bring
hire desk
microsoft office
pump knowledge
negotiation
rental software
supervisory
Demonstrable experience of running a busy hire desk within a fast-paced environment.
Able to always communicate in a professional and positive manner, with the ability to engage with Hire and Branch teams when under pressure.
Strong planning and organising skills, with the ability to re-prioritise customer hires and jobs at short notice.
Self-motivated, with the ability to work independently and without direct supervision.
Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint and Teams video calls).
Strong negotiation / influencing skills, and confident in using own knowledge of company products to encourage unplanned sales from customers.
An in-depth knowledge of all types of pumps and solutions would be advantageous (but is not essential).
Able to multi-task, to respond to multiple queries from internal and external stakeholders, with the ability to resolve all issues and ensure a prompt resolution for internal teams and customers.
Experience of working with different types of software packages and rental systems.
Experience of working in logistics, construction or water utilities would be beneficial.
Previous experience of working in a supervisory role, within a pump rental business (or similar environment).
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