Head of Marine Commercial Service - UK Marine Offshore

Description

• Accountability for the cost control and financial reporting for service orders received, managing and delivering all financial milestones on time.
• Navigating through difficulties and sudden, unexpected inquiries while being able to set priorities and maintain timeliness.
• Successfully delivering on all financial forecasts and reporting out all key financial metrics to senior leadership and finance team.
• Overseeing successful delivery of spares, repairs, remotes support and field service activities, for ad-hoc service, planned maintenance and Service Agreement KPIs.
• Management of financial risks and opportunities.
• Working closely with Sales team to develop opportunities and provide solutions to unique customer service requests
• Managing a team of Service Account Managers delivering all after sales service requirements to a global offshore customer base.
• Working with global teams of technical support engineers, field service engineers and project managers to deliver technical, contractual and financial solutions.
• Ensuring successful management of Long Term Service Agreements and maintaining customer satisfaction.
• Developing the Marine Service Business past our OEM Scope into associated markets

Requirements

• Prior offshore service account management experience or similar industry experience
• Engineering background or technical knowledge would be an advantage.
• Understanding of key standard business financial processes (Invoicing/Revenue Recognition/Debt management).
• Excellent communication at all levels (may be presenting/liaising with senior level customers / GE senior management team).
• Understanding of key financial documents and procedures (project reviews, invoices and purchasing process, Billing and trading process).
• Multi-tasking and time management skills.
• Ability to remain calm in the centre of the storm.
• Permanent Right to Work in the UK and ability to obtain BPSS security clearance
• Extensive experience in the customer service industry.
• Experience of negotiating high value contracts and claims.
• Ability to use diplomacy and influence to secure the necessary resources to deliver.
• Ability to be the customer’s advocate balanced with the ability to manage expectations and successfully deliver outcomes beneficial to both the company and the customer.

Benefits

• A work environment where we understand that not everyone has the same expectations about their jobs, careers and work-life balance and we are happy to discuss flexibility requirements such as hybrid working.
• Flexible benefits so you can build a package that fits your personal needs. Some core benefits are: Employer pension contribution (not subject to individual contribution), Income protection, Private Health Insurance and Life Assurance.
• Attractive compensation.
• 26 days vacation + bank holidays.

Training + Development

Interview process

Visa Sponsorship

Security clearance