Leasing Professional - Lease Up - Sunrise - Kissimmee, FL

Description

• Assists residents with maintenance requests and coordinates with the maintenance team to address issues promptly. Contacts the resident to ensure the service requests were completed to their satisfaction and within company operating standards.
• Continually identify and act on opportunities for improving the level and quality of selling and customer service provided by the onsite team and by personal performance. Participate in and support efforts that will enhance the community’s efficiency, effectiveness, productivity, and overall contributions to the Company.
• Manages and converts customers into residents to achieve leasing goals. Follows up with all leads and customers that did not lease. Reviews the customer relationship management (CRM) systems multiple times during the day. Collaborates with the Central Leasing Team (CLT) to ensure all leads are responded to utilizing CRM system
• Stays abreast of community and product enhancements, identified community competitor set, market trends, surrounding neighborhood and other related elements to effectively sell the community’s value to customer.
• Maintain working knowledge of laws, rules, and regulations concerning apartment leasing and management, i.e., Fair Housing and compliance with collections, evictions, towing, and pool enclosures.
• Personally practice proper safety techniques, follow the Company’s risk and safety policies and procedures, and immediately report any associate or visitor injury, accident, or other safety-related issues to the appropriate individual(s).
• Walks the assigned zone, tour path, and apartment show homes on a daily basis to ensure market readiness that meets Company standards. Resolves any deficiencies and works with the Community Manager (CM) and the maintenance team until resolved.
• Maintain a current knowledge of the Company’s property management systems, software, and other technologies used for executing day-to-day business operations. Stay informed about changes, updates, and other developments with the systems and software.
• Utilizes property management systems, CRM systems and other Company technologies to effectively manage and track all community movement such as customer traffic, follow up, applications, move-ins, move-outs, service requests, and customer communications.
• Stands and greets all customers warmly, facilitates personalized tours using the Tour Your Way program, identifies housing needs, highlights community benefits, encourages leasing decisions, and follows up with each customer.
• Follow and comply with the Company’s established operating systems, financial, human resources, marketing, safety and security policies and procedures, and standard operating procedures (SOPs), and meets the Company’s and department’s standards and other requirements related to job performance.
• Works with the CM and Resident Experience Manager (REM) to address and resolve issues and complaints by ensuring responsive, empathic action is taken. Follows up until the customer or resident and confirms resolution as assigned.

Requirements

• Ability to focus on achieving and exceeding assigned KPI targets using a results-driven mindset.
• Incumbents must have reliable transportation, maintain a valid driver’s license, carry current automobile insurance and be able to drive to and from communities as required by the business.
• Ability to manage a high volume of work in occasionally stressful situations, collaborate and work with a supervisor and the team as well as independently, and demonstrate through words and behaviors the core values and philosophies of the Company.
• Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Solid computer literacy, with experience in property management systems and the Microsoft suite of products (Word, PowerPoint, Excel, Teams) with the ability to learn new software applications quickly.
• Inclumbents must be able to view computer screens, paper documents, reports, and other written materials for an extended period of time where visual strain may result.
• Incumbents must be able to lift and/or carry objects and equipment of up to 20 pounds in connection with property operations or job performance.
• Ability to be detail-oriented with excellent organizational, time management, and multitasking skills.
• Incumbents will be exposed to outside elements including weather conditions and varying temperatures.
• Ability to engage customers by understanding the customer’s vision for their home, make tailored sales presentations that highlight community features and benefits, creating value-driven experiences with personal follow-up that result in signed leases.
• Ability to meet and interact effectively with customers, residents, associates, and the general public by developing rapport and trust and using excellent interpersonal, verbal, and written communication skill. Attentive to emotional cues and listens well.
• Ability to remain calm during a crisis and think strategically to create workable business solutions. Proven history of demonstrating sound judgment in decision-making and problem-solving situations.
• Proficient in leveraging social media platforms and a passion to create and deliver engaging and distinctive content.
• Ability to be flexible and adapt to changing priorities and responsibilities.
• Incumbents will work in a Lantower Residential Community office and will also be expected to perform duties throughout the community. Incumbents must be willing to work a flexible schedule to accommodate specific needs – weekend work is required. Incumbents must be willing to be assigned to other Lantower managed communities as needed.
• Proficiency in using property management systems such as Entrata, SmartRent, EliseAI, etc. is preferred.
• High school diploma or GED equivalent experience. A minimum of two (2) years of experience in multi-family, retail, leasing, hotel, restaurant, or other related hospitality experience is preferred.
• Incumbents must be able to tour the community with customers which includes walking, sitting, and climbing stairs.
• Availability outside of normal business hours, including evenings and weekends is required.
• Ability to take initiative to make forward progress without being directed or asked
• This position requires occasional travel between properties within the assigned region and other markets/states, including occasional overnight stays. Work is typically performed in a combination of office settings and onsite property locations (indoor and outdoor environments).

Benefits

• Some business travel, including overnight stays, may be required for this position to meet with onsite team members and other business leaders, and attend Company sponsored events.

Training + Development

Interview process

Visa Sponsorship

Security clearance