Community Director
Kiln
Lead community, sales, operations and team to grow Kiln's Bend location.
22 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bend, OR
Hybrid
Company Size
50 Employees
Service Specialisms
Coworking
Private offices
Meeting rooms
Event spaces
Studio offices
Integrated design
Events & experiences
Flexible memberships
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
p&l management
hubspot pipeline
ticket analysis
vendor management
quality reports
community events
- Lead professional development within team, including performance reviews
- Provide a world-class experience for Kiln members and guests
- Solve member-related issues to ensure a cohesive community and manage member expectations
- Manage the P&L of the site and fill out all reports associated with it
- Analyze tickets by area to identify and resolve issues presented, such as insufficient cleaning staff, repeated IT-related failures, and malfunctioning conference room equipment.
- Partner with Recruiting and Ops leadership to recruit an exceptional team to manage the day-to-day running of the site and execution of programming and events
- Know and be able to implement member safety plans, i.e. fire and emergency plans
- Develop community initiatives designed to create connections between members, including events, member introductions, electronic, and print communications
- Manage team members to reach sales goals and execute their objectives as an individual and as a team
- Proactively gather data on members’ business goals and identify both Kiln and member services that could help members achieve their commercial objectives
- Engage in the broader community by attending events and networking with local start-ups, established businesses, and community organizations
- Seek opportunities to engage members to discover and discuss members’ objectives, i.e., using member service requests as an opportunity to learn more about members, members’ business, and any other needs members may have
- Explain Kiln policies and procedures to members, including but not limited to a) membership agreement, b) House Rules, and c) billing procedures.
- Maintain member lifecycle documentation and transitions (move-ins/move-outs)
- Oversee new member onboarding to ensure successful integration into the community
- Oversee a robust calendar of events to ensure there is a good balance of educational, member appreciation, lead-generating, and sales-related events
- Make recommendations about any repairs, maintenance, or updates required on the site
- Produce comprehensive quality control reports that allow all stakeholders to improve the member experience
- Review daily reports and work with the team to finalize weekly and monthly reports that outline community and sales progress
- Develop and manage weekly work plans of direct reports
- Achieve quarterly financial KPIs and revenue targets by driving membership sales/occupancy, event and meeting room revenue, and controlling operating expenses
- Design and implement processes, guidelines, and best practices for the community to optimize member experience
- Resolve member complaints regarding other members through neutral fact investigation and process termination of membership where warranted
- Manage and maintain relationships with vendors and landlords
- Drive top-and bottom-line growth for the site through P&L ownership
- Lead tours for VIPs and guests of Kiln Members
- Implement practices to ensure operational excellence for the community
- Drive sales growth by increasing occupancy, event bookings, and member retention
- Manage all site operations and communicate with the operations team to ensure the highest level of member satisfaction
- Supervise move-ins and move-outs for quality experience
- Responsible for the health and management of their HubSpot pipeline
- Conduct weekly one-on-one meetings and weekly team meetings
- Conduct exit interviews or feedback collection, member 1:1s, etc.
What you bring
project management
team management
communication
cross functional
sales
college degree
- Experience managing a team of more than two people
- College graduate with a four-year degree (preferred, but not essential)
- Project management and business operations experience required
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Must have strong verbal and written communication skills
- Able to collaborate with other functions of kiln: Marketing, Operations, IT, Sales/BD
- Cold-outreach experience a plus
- Exceptional organizational and multitasking skills
- Customer service and sales experience required
- Familiarity with the Coworking and Hospitality Industry considered a plus
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Revolutionizing design and engineering challenges with innovative solutions.
- Deep expertise in energy and infrastructure drives forward-thinking solutions.
- Handling demanding, high-value projects across diverse industries.
- Projects span energy infrastructure, transportation, and large-scale civil works.
- Excelling in engineering, strategy, project management, and design integration.
- Centered on collaboration, ensuring timely and effective delivery.
- We embrace the 'kiln' mentality – collaborating, innovating, and always pushing to evolve.
- We believe in work that blends purpose with creativity.
- We foster a supportive, inclusive, and open environment.
- We focus on self-improvement, growth, and development in every aspect of our work.
2030
Net Zero Target
Goal to achieve net zero carbon emissions by a specific year.
- Reduce operational carbon emissions through energy-efficient solutions.
- Minimize waste by adopting circular economy practices.
- Continuously measures environmental impact to identify key areas for improvement.
- The organization fosters a diverse and inclusive work culture, with a focus on equal opportunities for all.
- The company tracks gender representation across teams, aiming for balanced gender diversity.
- The organization has set clear goals for increasing underrepresented groups in leadership roles.
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