Director of Renewals
Sitetracker
Lead and build a scalable renewals function, handling forecasts, negotiations, and expansion
24 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Montclair, NJ
Hybrid
Company Size
411 Employees
Service Specialisms
Professional Services
Implementation
Needs and Requirements
System Integration
Training Services
Sector Specialisms
Telecommunications
Fiber Networks
Tower
Wireless Networks
Space & Satellite
Energy
Renewable Energy
EV Charging
Role
What you would be doing
renewal playbook
forecasting accuracy
executive reporting
deal negotiation
team leadership
process optimization
- Lead from the front on complex deals, while mentoring a growing team to scale impact
- Lead hiring or internal transition planning for a dedicated renewals function/team if growth supports it
- Secure multi-year renewals with at least 25% of eligible customers
- Integrated renewal milestones into the broader customer journey framework
- Conduct a full audit of current renewal workflows, tools, and performance across CSM teams
- Lead at least 3 high-value renewal negotiations, demonstrating hands-on leadership
- Collaborated with CSMs and Sales to turn at-risk accounts into multi-year wins
- Achieve consistent execution of renewals through a streamlined, repeatable, and scalable process
- Built and operationalized the end-to-end SaaS renewal lifecycle across multiple segments
- Define and socialize a draft renewal playbook, incorporating early stakeholder feedback
- Drive improvement in renewal forecasting accuracy to 90%+
- Aligned with Legal and Finance to streamline terms and reduce renewal friction
- Establish renewal forecasting methodology and cadence for executive reporting
- Coach and mentor internal team members on negotiation tactics and value-based renewal conversations
- Identify key friction points in the renewal lifecycle and propose system or process enhancements
- Delivered reporting to executive leadership on renewal performance and key blockers
- Developed internal playbooks, templates, and dashboards to standardize execution
- Deliver measurable improvements in gross and net revenue retention (GRR/NRR)
- Present quarterly renewal performance insights to executive leadership and board-level stakeholders
- Build trust and alignment with Sales, Finance, and Customer Success leaders around the new renewal strategy
- Create accurate and proactive renewal forecasts that drive executive confidence
- Launch reporting dashboards that track renewal rate, churn risk, and forecast accuracy
- Led customer conversations that emphasized value realization, not just renewal mechanics
- Rebuild and roll out a scalable, repeatable renewal playbook
- Operationalize the renewal playbook across all customer segments, ensuring adoption and accountability
- Drove accountability through clear ownership and reporting structures
What you bring
enterprise saas
b2b
renewals
leadership
executive presence
forecasting
- Deep experience in enterprise B2B software—ideally in companies with 7-figure ACV and long sales cycles
- Experience standing up new teams or functions with cross-functional buy-in
- Personally negotiated and closed complex enterprise SaaS renewals across global markets
- Strong executive presence and storytelling skills
- Proven leadership within high-growth SaaS environments
- Demonstrated ability to influence complex buying centers and navigate procurement processes
- Owned the renewal forecast with 90%+ accuracy over multiple quarters
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
2013 Founded
Year Established
The platform was established in 2013 to meet the growing demand for managing large-scale infrastructure deployments.
$75–80 M
Annual Revenue
Reflects the platform's success in serving telecom, utilities, EV charging, renewables, and real estate clients.
Hundreds
Active Customers
The platform serves hundreds of global customers, including Vodafone, Comcast, and Iberdrola.
2023 CTO Hire
Leadership Expansion
Recent leadership moves underscore a strategic focus on telecom and energy sectors.
- Managing large-scale infrastructure deployments
- Built on Salesforce, centralizing planning, field work, financials, asset tracking, and analytics in one cloud-based system
- Powers mission-critical projects like broadband fiber rollouts and EV-charger networks
- Specializes in digital infrastructure, energy transition, utilities, construction & engineering, real estate, and media deployments
- Innovations include GIS integration, production-tracking for invoicing speed, and automated analytics dashboards
- Orchestrates millions of sites and assets globally
- Intense Competence: mastery, excellence, continuous improvement, deep expertise, high‑quality results
- Act with Agency: ownership, confident decision‑making, initiative, purposeful accountability, authenticity and integrity
- Build for Tomorrow: design and innovate with the future in mind, shaping solutions for clean energy, 5G, critical infrastructure
- Rigorous, Not Ruthless: high standards through collaboration, respect, empathy; ambitious goals while supporting each other
Over 100 Countries
Global Expansion Goal
The company aims to expand its operations to over 100 countries by the end of 2024, significantly increasing its global reach to support clean-energy infrastructure deployments worldwide.
2024 Acquisitions
Strategic Growth
The company acquired the ATLAS platform in 2024 to enhance its capabilities in managing the lifecycle of clean-energy assets, marking a strategic move to strengthen its position in the renewable energy sector.
- Partnering with renewable and clean-energy deployments including EV charging, solar, wind, fiber, and 5G to accelerate zero-carbon transition
- Quickstart implementation for residential solar customers, reducing project turnaround time via streamlined asset deployment
- No publicly available detailed DEI strategy or gender‑related statistics found
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