Service & Parts Coordinator

Description

• Assure that the equipment is available as required to meet both rental and customer needs.
• Open, process, monitor and close sales orders, work orders, invoices, and purchase orders.
• Process service department shop orders, backorders, credits, returns and quotes.
• Assist with incremental repair quotes.
• Act as a conduit between parts and service departments.
• Assist with preparing, organizing and maintaining large parts orders for scheduled repairs to reduce machine turnaround time.
• Resolve service department parts issues or concerns as necessary.
• Look up parts via supplied computer programs for CAT and other brands we service.
• Confirm scheduling of work. Prepare work schedules, assign all jobs, handle and dispatch all service calls.
• Support supervisors from all departments in timely closing of service work orders and parts orders.
• Assist in the scheduling, routing and assigning work to service technicians.
• Order parts as required for both service shop, field service calls, and customers.
• Run status reports to ensure timely closing of all work orders, purchase orders, and invoices.
• Cover absences in other positions within the Service and parts department as needed.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.

Requirements

• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Knowledge of construction equipment operations and principles preferred.
• Strong written and verbal communication skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• High school diploma or equivalent required, with college or trade school preferred.
• Basic math skills.
• Strong problem-solving skills and detailed oriented with a high level of accuracy.
• Must be able to work in a dynamic, fast paced service environment.
• Ability to work with minimal supervision.
• Excellent organizational skills.

Benefits

• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Paid Time Off + 8 company paid holidays
• Disability & Life Insurance Packages
• Health, Dental and Vision insurance
• Competitive Retirement Plan

Training + Development

Interview process

Visa Sponsorship

Security clearance