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Service Coordinator - Road Equipment
Smt Gb
Coordinate service/repair jobs, manage resources and ensure timely customer support.
7d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Greater Liverpool Area
Field
Company Size
500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Technical Services
Turnkey
Sector Specialisms
Construction
Aggregates
Processing
Recycling
Crushing
Screening
Washing
Role
What you would be doing
process compliance
resource coordination
time guides
repair quoting
training support
cost monitoring
- Ensure compliance with all processes and dealer operating standards in accordance with the SMT GB Integrated Management System (SHEQ) Safety, Health, Environmental care and Quality.
- To be responsible for the co-ordination of allocated engineers diaries, materials, labour and other necessary resources required for the efficient completion of any job.
- Ensure adherence to Time Guides and technical information, and to close all jobs particularly warranty jobs in accordance with them.
- To action and quote for any additional repairs highlighted from engineers via any site visit reports, Service inspection reports, machine workshop inspections or direct feedback.
- Support the Service Delivery Manager with identification of training and development of Engineers.
- To bring to the attention of the Service Delivery Manager any ongoing or serious anomalies regarding costs incurred in jobs.
- Address any H&S and/or Environmental concerns relating to case management
- To deputise at the request of the Service Delivery Manager, during periods of holiday or other absence when so authorised
What you bring
invoice management
ms excel
mechanical terminology
customer service
kpi
initiative
- Previous knowledge of invoice management desirable
- Ability to read and understand parts catalogues desirable
- Ability to manage resources through planning and co-ordinating
- Ability to communicate effectively at all levels.
- Strong IT skills with good working knowledge of all MS systems including excel
- Understanding mechanical terminology and associated work
- Ability to work on own initiative
- Excellent Customer service skills both over the phone and email
- Ability to work in a fast paced environment with conflicting priorities
- Strive to meet relevant KPI’s prescribed from KPI dashboard.
- Able to read and understand technical reports
- To be positive, co-operative and flexible at all times.
- Family Leave – Enhanced maternity, paternity and adoption leave.
- Discounts Platform – Save on groceries, holidays, shopping and more.
- IVF Support – Paid time off for treatment and appointments.
- Cycle to Work – Save on a new bike and accessories.
- Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
- Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
- Pension – We match your contributions up to 5%.
- 24/7 GP Service – Private GP access anytime.
- Retirement Support – Enjoy bonuses and phasedown days when its time to retire.
- Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
- Free Physio Access – Speak to a physio by phone or video.
- That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits.
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Interview process
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Company
Overview
- A leading provider of construction and mining equipment in the UK.
- With decades of experience supporting sectors including construction and mining.
- Offers state-of-the-art machinery, from excavators to loaders, tailored to diverse project needs.
- Works on large-scale projects in both public and private sectors, particularly in mining and heavy civil works.
- Ensures customers have access to the latest technologies and reliable service.
- Thrives on deep market knowledge and a customer-centric approach to project solutions.
- Customer First
- Collaboration
- Integrity
- Excellence
- Innovation
- Safety
Net Zero 2050
Sustainability Goal
Aiming to achieve net zero emissions across operations by eliminating or offsetting all carbon emissions.
- Commitment to reducing carbon emissions across operations
- Adopting energy-efficient practices and technologies
- Promoting circular economy through product life cycle management
- Utilizing sustainable packaging solutions
- Ensuring environmental compliance in all operations
- Promoting equal opportunities in recruitment and career development
- Ensuring diverse talent pools in hiring processes
- Supporting gender balance across all levels of the company
- Dedicated employee resource groups for inclusion and support
- Regular monitoring and reporting of diversity metrics
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