Operate and maintain Dubai’s driverless metro and tram network under long‑term contract.
Leads HR strategy, systems, and employee relations for a rail transport firm in Dubai.
1 months ago ago
Expert & Leadership (13+ years)
Full Time
Dubai, Dubai, United Arab Emirates
Office Full-Time
Company Size
1,850 Employees
Service Specialisms
Metro operations
Tram operations
Operation and maintenance
Rolling stock management
Infrastructure asset lifecycle management
Predictive maintenance
Passenger experience management
Health & safety management
Sector Specialisms
Transport
Infrastructure
Urban Transit
Rail Management
Public Transport
Multimodal Mobility
Rolling Stock Operation
Infrastructure Maintenance
Role
Description
staffing
labour relations
hr planning
employee survey
budget management
talent management
Develops staffing strategies and implementation plans and programs to identify talent within and outside the organization. Identifies appropriate and effective external sources for candidates for all levels within the organization.
Maintain productive trade union relationships, ensuring the organizations interests are represented at all times and that the trade unions are engaged, and the relationship enables the sustainable success of the organization.
Plans, develops, organizes, implements, directs and evaluates the organizations human resource function and performance.
Coordinate the implementation of Keolis way – organizational effectiveness model throughout the business to ensure that the necessary conditions are in place to enable each employee to fully contribute to the delivery of the business objectives and work to their full potential.
Develops, implements, and manages labour relations in an effort to ensuring company complies with the collective bargaining agreement.
Participates in the development of the organizations plans and programs as a strategic partner, but particularly from the perspective of the impact on people.
Supports effective managerial application through the development and deployment of fit for purpose HR processes including, succession planning, talent management, change management, organizational and performance management, training and development, compensation and benefits, employee and labour relations, payroll and employee administration (within the context of the regional policy and HR framework).
Coordinate the annual employee survey program to drive employee engagement through a program of targeted interventions on the identified organizational deficiencies.
Manages the budget and other financial measures of the HR department. Stakeholder Relations
Develops programs to allow the organization to embrace applicants and employees of all backgrounds and to permit the full development and performance of all employees.
Evaluates and advises on the impact of long-range planning of new programs/strategies and regulatory action as those items affect the attraction, motivation, development and retention of the people resources of the organization.
Participate in the development of the plans and programs of the organization as a Strategic Business Partner (HRBP), particularly from the perspective of their impact on people.
Work with the trade unions to establish working conditions that enable change and career development for our people in a safe and efficient manner.
Provides strategic leadership by articulating HR needs and plans to the executive management team.
Enables the management of all of the people functions of the organization in accordance with the policies and practices, the ethical and social consciences of business and society, and the laws, regulations and administrative rulings of governmental organizations and other regulatory and advisory authorities and organizations.
Translates the strategic and tactical business plans into HR plans.
Provides technical advice and knowledge to others within the HR discipline.
Manage priorities effectively with enough flexibility to respond to changing needs and requirements.
Requirements
hrm masters
5+ years
leadership
stakeholder
requisite model
public transport
Service oriented culture: build trust with operational managers at all levels. Strong experience in working collaboratively and cross-functionally.
Experience of leading a team of people.
Experience from large complex disposal/integration processes, and large and long contracts.
Bachelor’s degree in Social Sciences or other professional degree from top schools, with a postgraduate specialization in HR, masters degree in HRM, business or public administration, or closely related field.
Has a strong leadership and business acumen.
Competent in Global & Cultural Awareness, Critical Evaluation and Consultation.
Expert in Requisite Organization model (foundation of Keolis Way) Experience.
Comfortable in representing the corporation to relevant stakeholders.
Excellent communication (verbal and written) and negotiation skills as well as relationship management skills.
Minimum of 5 years’ experience advising at a senior management level/board level as a HR Director.
Acts on own initiative and able to take a creative, innovative approach as well as work as part of a team.
Experienced coach and mentor.
At least ten years of applicable experience in the Public Service industry (preferred) or in corporate and complex organisations.
Experience of working in a diverse, multi-site organisation.
Minimum of 10 - 15 years’ generalist/operational HR experience.
Ability to liaise in a professional and persuasive manner with staff at all levels in the The HR Director needs to understand the metro system at hand as well as the organization and policies in place.
Practical experience of delivering change in complex and demanding environments.
Strong experience in local culture and regulatory environment. Understanding of political and economic trends in the country.
Previous work in Public Transportation (desirable) or in complex and big organisations
Benefits
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Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
99.7% Punctuality
High Operational Efficiency
Achieved near-perfect punctuality in managing automated metro and tram systems in a challenging climate.
9-Year Contract
Long-Term Commitment
Secured a significant 9-year contract to operate Dubai Metro and Tram, with potential for a 6-year extension.
90 Km Metro
Extensive Infrastructure
Operates and maintains a fully automated metro system covering 90 km with 53 stations.
10.6 Km Tram
Efficient Urban Transit
Manages a 10.6 km tram network with 11 stops, supporting high-frequency transit in urban areas.
Formed in 2021 as a joint venture combining Keolis (70%), Mitsubishi Heavy Industries Engineering (25%) and Mitsubishi Corporation (5%).
Won a 9-year contract (with potential 6-year extension) to operate and maintain Dubai Metro and Tram from RTA starting September 8, 2021.
Employs around 1,850 staff transferred from former operator to sustain near-perfect punctuality and operational reliability.
Typical projects center on controller systems, fare collection, operations and maintenance of urban light-rail networks.
Specialises in transport infrastructure, particularly metro and tram system operations across automated urban environments.
Blends Japanese engineering and French rail-operator expertise in a multicultural context enhancing service innovation.
Culture + Values
We Imagine
We Care
We Commit
Developing the most pertinent shared mobility services for any given city or region
Innovating constantly to develop efficient and appealing multimodal public transport solutions
Providing a safe, efficient, pleasant and seamless experience for all passengers
Thinking like a passenger when developing our solutions and services
Listening to public transport authorities and forming relationships built on trust
Respecting every employee, making their commitment meaningful and being mindful of their well‑being
Honouring our contractual commitments to public transport authorities in guaranteeing safety, service quality, operational reliability
Being an exemplary stakeholder in the development of sustainable mobility in the cities and regions in which we operate
Environment + Sustainability
Signatory of the United Nations Global Compact and UAE Climate Responsible Companies Pledge
Aligned with UAE Net Zero 2050 Strategic initiative
Committed to improving energy and carbon efficiency
Committed to increasing the rate of waste diverted from landfill
Committed to controlling water consumption
Adherence to ISO 14001 and BS EN ISO 50001 environmental and energy management standards
Development and maintenance of a robust Environment and Energy Management System
Prevention of pollution and reduction in hazardous chemical use
Maximizing waste recycling, recovery and diversion from landfill
Reducing energy consumption and improving efficiency
Developing a climate change strategy to ensure resilient transport system
Support for design activities that consider energy performance improvement
Participation in UAE initiatives: Sustainability Week April 21–25 2025 aligned with Dubai Clean Energy Strategy 2050
Initiatives in 2023 and 2024 to reduce energy, water, paper and landfill waste
Installation of air purifiers at operations centre to enhance indoor air quality
Support for UAE’s 2031 Vision via green transportation and responsible consumption