Drax Group
Generates renewable power and supplies sustainable biomass through integrated global operations.
Deliver IT service desk support, incident resolution, and request handling for Drax.
3 days ago
$65,000 - $70,000
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Vancouver, British Columbia, Canada
Office Full-Time
Company Size
3,250 Employees
Service Specialisms
Electricity generation
Energy supply
Biomass pellet production
Carbon capture and storage
Sector Specialisms
Renewables
Storage
Bioenergy
Hydrogen
Efficiency
Renewable power generation
Sustainable biomass
Hydro-electric
Role
Description
incident management
service requests
root cause
application availability
first‑line support
itil process
- Resolve incidents efficiently according to SLA targets.
- Promptly assess and fulfill service requests.
- Identify root causes of problems and recommend improvements.
- Collaborate with internal IT teams and third‑party suppliers.
- Proactively manage application availability, stability, and performance.
- Provide first‑line support for desktops, laptops, mobile devices, user management, and software/hardware.
- Mentor and develop junior team members to strengthen service delivery knowledge.
- Manage and complete all assigned tasks on schedule.
- Work flexibly outside core hours when required.
- Apply ITIL v3 principles and pursue continuous service improvement.
Requirements
documentation
windows
voip
active directory
office 365
sccm
- Document technical concepts clearly for customer understanding.
- Demonstrate proficiency with desktop hardware, networking, Windows 10/11, VoIP/SIP, Active Directory/Azure, Office 365, Autopilot, SCCM, and security tools.
Benefits
The IT Service Desk Analyst position in Vancouver, BC offers a salary range of $65,000‑$70,000. The role’s primary purpose is to deliver outstanding customer service to users of Drax Group IT services, aligning support activities with overall business goals. Analysts are expected to resolve incidents and service requests efficiently while keeping customers informed.
The company provides a comprehensive rewards and benefits package designed to support employees’ lifestyle and help them thrive as they shape the future.
The advertised salary range complies with the BC Pay Transparency Act and applies to positions based in British Columbia. For candidates outside BC, salary may be adjusted based on market forces and individual experience.
Training + Development
Information not given or found
Interview process
- at least one face-to-face interview (in person or video call)
- several phone conversations
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
£6B Revenue
Annual Revenues
The company generates over £6 billion in annual revenue through large-scale power generation and international biomass trade.
£800M Operating Income
Profitability
The company achieves an operating income of around £800 million, reflecting strong financial performance in sustainable energy operations.
4 GW Capacity
Power Output
The company operates one of the UK's largest power stations, providing nearly 4 gigawatts of electricity capacity through biomass operations.
- It operates one of the UK’s largest power stations, originally coal‑fired in the 1970s and converted to biomass.
- It sources, manufactures and ships wood pellets from North America to fuel its biomass operations, intertwining forestry, logistics and energy.
- Key projects include biomass conversion trials (like willow co‑firing in 2004), development of hydro‑electric and pumped‑storage sites, and global pellet facilities.
- Its expertise spans power generation, biomass supply chains, hydro storage, infrastructure logistics and renewable energy markets.
- Notably, it markets ash by‑products for construction, turning waste into materials for roads and blocks—closing the loop on power‑by‑product use.
Culture + Values
Environment + Sustainability
26 targets
Sustainability Goals
A comprehensive set of 26 specific, measurable, and time-bound targets covering emissions, forestry, biodiversity, water efficiency, and community support.
27% reduction
Supply Chain Efficiency
Achieved a 27% reduction in group supply-chain emissions since 2020, demonstrating significant progress toward sustainability objectives.
$130 million investment
Air Emissions Improvement
Over $130 million invested since 2022 to enhance air emissions at pellet plants, showcasing a strong commitment to environmental quality.
$12.5 billion investment
Carbon Removal Technology
Up to $12.5 billion invested in BECCS plants to power approximately 600,000 homes and remove around 1.5 million metric tons of CO₂ annually.
- Commitment to reach net-zero across scopes 1, 2, and 3 by end of 2040.
- Ambition to be carbon-negative (scopes 1&2) by 2030 via BECCS technology.
- Implementation of nature-positive action plans and biodiversity enhancements at all sites by 2030.
- Deforestation-free sourcing by 2026 with traceability via digital data gathering.
- Plans by 2026 to publish comprehensive water-efficiency strategy and Environmental Incident Frequency Rate.
- Member of WEF First Movers Coalition, targeting 14 Mt/year of carbon removals by 2030.
- Elimini business unit launched to scale permanent carbon removals.
Inclusion & Diversity
- No DEI-specific strategy or gender statistics publicly disclosed on Drax website or LinkedIn