Innovative solutions in engineering and construction, delivering high-quality services across sectors.
Manage customer inquiries, order entry, and scheduling of ready‑mix concrete deliveries.
6 days ago ago
C$27 - C$27
Junior (1-3 years)
Full Time
Abbotsford, British Columbia, Canada
Office Full-Time
Company Size
100 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Building Materials
Building Envelope
Commercial
Residential
Infrastructure
Role
Description
customer support
order validation
issue investigation
logistics coordination
admin tracking
driver support
Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
Serve as the primary point of contact for customer inquiries, providing timely support and updating order details accordingly.
Respond to customer questions about truck locations, ETAs, product availability, quotes, pricing, and delivery specifics.Melissa PHILLIPS, HR Manager, Pacific, ACariana
Investigate and document order-related issues, including driver concerns, QA/QC matters, rejected loads, and safety incidents.
Clearly communicate company policies, order confirmations, driver responsibilities, and any relevant limitations or warnings.
Review and validate customer orders for accuracy, flagging any special conditions or requirements.
Proactively notify customers of delays or disruptions, ensuring expectations are managed and Melissa PHILLIPS, HR Manager, Pacific, ACMnext steps are communicated.
Support drivers by providing accurate site details, directions, project information, and addressing on-the-road inquiries.
Coordinate closely with Logistics, Operations, Quality Control, Sales, and Shipping teams to ensure smooth execution of orders.
Perform administrative duties as needed, including issue resolution, ticket tracking, and supporting billing accuracy.
Requirements
communication
team player
geography
multitasking
construction
safety
Strong interpersonal phone/email communication (incl. friendly and courteous attitude, ability to communicate clearly and explain issues to customers when required)
Strong time management skills and team player
Knowledge of local market geography and addresses
Ability to multitask in a fast paced environment
Effective negotiation, problem solving, and conflict resolution skills in high-pressure situations.
Familiarity with construction and construction sites in general, concrete products in general, and industry terms and slang are desired
Reliable transportation (our office location is not ideally suited for public transit)
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
Benefits
Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities
A collaborative work culture in a supportive and team-oriented work environment
An inclusive and welcoming environment where everyone can be themselves
Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable
Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
Access to voluntary programs like RRSP and TFSA for future financial planning
Hourly Wage: $27.00
Open to a flexible working schedule (i.e. Saturdays are possible on a rotation basis)
Service recognition awards to celebrate your contributions
Easy access to mental health and well-being support
Financial support for new parents beyond statutory benefits
Flexible Health & Dental benefits coverage for you and your dependents
A generous Pension Plan designed to support you through various stages of your career and life
Perks & discounts on a variety of products and services
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre‑employment medical, including drug and alcohol testing.
criminal record check required.
Company
Overview
Founded with a commitment to excellence in engineering and construction, the company specializes in delivering complex projects across various sectors.
The company has rapidly expanded, offering cutting-edge solutions in energy, utilities, infrastructure, and transport.
Known for its technical expertise, it handles projects of varying scales, from large infrastructure developments to niche, highly specialized tasks.
With a focus on sustainable growth, the company partners with leading firms to drive innovative solutions and efficient project execution.
Proudly transforms ambitious ideas into reality, tackling some of the most challenging and impactful projects across the globe.
Culture + Values
Innovative thinking
Collaboration
Customer-centric approach
Continuous improvement
Results-oriented
Integrity
Environment + Sustainability
Net Zero by 2050
Long-term sustainability target
The company aims to achieve net-zero emissions by the year 2050, aligning with global climate goals.
Commitment to reducing carbon footprint
Focus on sustainable practices in operations
Use of renewable energy sources
Ongoing waste reduction programs
Inclusion & Diversity
Building a diverse and inclusive workforce
Supporting gender balance across all levels
Continuous efforts towards creating a welcoming environment