Customer Care & Logistics Coordinator

Description

• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
• Serve as the primary point of contact for customer inquiries, providing timely support and updating order details accordingly.
• Respond to customer questions about truck locations, ETAs, product availability, quotes, pricing, and delivery specifics.Melissa PHILLIPS, HR Manager, Pacific, ACariana
• Investigate and document order-related issues, including driver concerns, QA/QC matters, rejected loads, and safety incidents.
• Clearly communicate company policies, order confirmations, driver responsibilities, and any relevant limitations or warnings.
• Review and validate customer orders for accuracy, flagging any special conditions or requirements.
• Proactively notify customers of delays or disruptions, ensuring expectations are managed and Melissa PHILLIPS, HR Manager, Pacific, ACMnext steps are communicated.
• Support drivers by providing accurate site details, directions, project information, and addressing on-the-road inquiries.
• Coordinate closely with Logistics, Operations, Quality Control, Sales, and Shipping teams to ensure smooth execution of orders.
• Perform administrative duties as needed, including issue resolution, ticket tracking, and supporting billing accuracy.

Requirements

• Strong interpersonal phone/email communication (incl. friendly and courteous attitude, ability to communicate clearly and explain issues to customers when required)
• Strong time management skills and team player
• Knowledge of local market geography and addresses
• Ability to multitask in a fast paced environment
• Effective negotiation, problem solving, and conflict resolution skills in high-pressure situations.
• Familiarity with construction and construction sites in general, concrete products in general, and industry terms and slang are desired
• Reliable transportation (our office location is not ideally suited for public transit)
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

Benefits

• Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities
• A collaborative work culture in a supportive and team-oriented work environment
• An inclusive and welcoming environment where everyone can be themselves
• Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable
• Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
• Access to voluntary programs like RRSP and TFSA for future financial planning
• Hourly Wage: $27.00
• Open to a flexible working schedule (i.e. Saturdays are possible on a rotation basis)
• Service recognition awards to celebrate your contributions
• Easy access to mental health and well-being support
• Financial support for new parents beyond statutory benefits
• Flexible Health & Dental benefits coverage for you and your dependents
• A generous Pension Plan designed to support you through various stages of your career and life
• Perks & discounts on a variety of products and services

Training + Development

Interview process

Visa Sponsorship

Security clearance