VMI (Vendor Managed Inventory) Specialist

Description

The VMI Specialist is responsible for overall management, execution, and compliance of onsite contracted customer agreements for Vendor Managed Inventory (VMI) agreement deliverables. Additionally, responsible to assist with the identification of additional value-add and/or complimentary product(s) and/or solutions that maximize customer commitment/partnership and profitability of product and/or service sales.

• Review customer concerns regarding billing, credit and products sold; refer concerns to appropriate departments for investigation and resolution
• Monitor and maintain inventory usage and levels; place and expedite re-orders per defined reorder points
• Identify and utilize business system, CRM tools, and other vendor tools to support customer quotations and orders
• Scan and replenish customer stock; assist with inventory physical movement and organization, cross reference research, data collection and physical inventory, as required
• Assist with VMI and assessment proposals and quotes
• Establish and foster relationships with the sales department and customers to better understand sales potential and ascertain customer needs
• Monitor customer commitments, communicate potential problems and changes with customers; proactively identify and resolve problems effecting customer satisfaction and/or profit
• Conduct customer onsite assessments, evaluations, and other on-site services as needed
• Train new hires on VMI process (data analysis, replenishment, etc.)
• Effectively execute vendor managed inventory agreement requirements that maximize profitability of product and/or service sales, address market and customer needs and proactively converge upon opportunities within assigned VMI accounts

Requirements

• Working knowledge of Microsoft Office
• Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette
• Associate’s Degree - Preferred
• High School or GED - Required
• Able to perform basic math functions representative of the job such as addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals, and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions
• Become proficient in the current business system
• Valid driver’s license and clean driving record required and must be maintained as an on-going requirement of this position
• Basic knowledge of features, benefits and use/application of broad range of Industrial products. Strong communication, negotiation and teamwork skills; ability to work independently and prioritize tasks; strong attention to detail and analytical ability required
• 2+ years of project management, procurement, or customer service experience
• Intermediate to advanced skills with Microsoft Excel and/or Access

Benefits

• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within
• Tuition Reimbursement
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Health & Wellness Programs
• Flexible Spending Accounts
• Medical, Dental, and Vision Insurance
• Paid company holidays plus flexible personal days per year
• 401K with Employer Match
• Commuter Transit Benefits
• Life Insurance
• Employee Discount Programs
• Short-Term and Long-Term Disability Insurance
• Paid vacation and sick time

Training + Development

Interview process

Visa Sponsorship

Security clearance