Managing Director, Operations Fidelity & Excellence

Description

• Manages and maintains the company's Executive Protection Program, including vendor relationships, protocols, program improvements, and compliance measures.Coordinates with Security, Legal, and external partners to ensure safety, confidentiality, and operational continuity for covered executives.
• Assists executive leadership in operationalizing enterprise initiatives, ensuring consistent adoption, fidelity, and execution across regions and business units.Serves as project manager for Operations initiatives, goal tracking, and success metrics.
• Manages strategic operations goal development, performance tracking, and enterprise level reporting.Leads the development and continuous refinement of the operations strategic plan, ensuring alignment with organizational priorities.
• Develops and maintains key performance indicators (KPIs) and scorecards for monitoring operational health.Conducts operational analysis, benchmarking, and intelligence-gathering to inform executive decision-making.Evaluates operational processes and recommends solutions to increase efficiency, reduce friction, and promote scalability.
• Develops frameworks, tools, and processes to increase operational consistency, predictability, and accountability.
• Oversees operations risk assessment processes, identifies operational vulnerabilities, and recommends mitigation strategies.Leads operational reviews of underperforming areas and collaborate on developing and managing strategic corrective action plans.
• Manages high-priority, cross-functional projects as directed by executive leadership, ensuring timelines, quality standards, and deliverables are met.
• Develops, manages, and sustains the External Stakeholder Group and associated initiatives, ensuring alignment with strategic corporate priorities.Represents Operations in key external partnerships, regulatory interactions, and community initiatives.Maintains awareness of external trends affecting the organization and provides guidance to executive leadership on strategic positioning.
• Serves as a senior liaison between Operations and cross-functional leaders (HR, IT, Finance, Security, Facilities, Legal, etc.) to ensure cohesive execution of enterprise initiatives.Represents the Operations executive team in working groups, task forces, and enterprise planning sessions.Provides partnership, guidance, and escalation support to operations field leaders as needed.
• Drives implementation readiness for enterprise initiatives, supporting operations leaders in planning, rollout, and change management.

Requirements

• Experience overseeing sensitive or security-related programs preferred.
• Ability to work independently in a fast-paced environment with shifting priorities is required.
• Domestic U.S. travel may be required.
• Strong analytical, financial, and operating modeling skills required.
• Graduate from an accredited college or university with a Bachelor's degree is required. An advanced degree (MBA, MPA, or MS) is preferred.
• Proficiency in Microsoft Office applications is required.
• Must possess exceptional communication skills, including executive-level writing and presentation development skills; high degree of professionalism, discretion and emotional intelligence.
• 10+ years of experience in operations, strategy, project management, or a related field, including experience supporting senior executives in a complex, multi-site operating environment is required.
• Demonstrated ability to manage large-scale projects and enterprise initiatives.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance