HVAC Service Manager

Description

• Assist in recruiting, interviewing, hiring, and training HVAC technicians, dispatchers, and inside service support staff.
• Review technicians’ work to ensure quality meets established standards, techniques, and safety requirements; recommend improvements as needed.
• Oversee the accuracy and timeliness of service quotes, work orders, invoices, and time reports.
• Uphold company policies and foster a culture of accountability, professionalism, and continuous improvement.
• Develop and monitor departmental budgets, goals, and objectives to ensure profitability.
• Coordinate with other departments to align service operations with overall company goals.
• Conduct group and one-on-one meetings with technicians for training, evaluation, and communication; lead or participate in regularly scheduled departmental safety/informational meetings.
• Manage customer contracts and ensure the service team completes PM inspections on schedule.
• Ensure required parts are specified and ordered promptly to meet service deadlines.
• Supervise and direct HVAC service technicians in equipment repair, start-up, operation, and other service-related duties to ensure customer satisfaction.
• Keep current with the latest factory OEM training on supported products, coordinate technician training, and maintain training records to ensure proficiency in preventive maintenance, start-up, troubleshooting, and repair.
• Conduct performance appraisals and set improvement goals for HVAC technicians in alignment with company standards.
• Maintain communication with vendors and factory personnel regarding warranty issues, product recalls, operational problems, and premature equipment failures.
• Hire, develop, and manage dispatch and inside service sales teams.
• Communicate regularly with dispatch to ensure personnel are scheduled appropriately based on skill level, efficiency, and training needs.
• Oversee the full operations of the HVAC service department, including dispatch, service estimators, and service technicians.
• Schedule, direct, and provide technical support for HVAC technicians to meet service demands and customer expectations.
• Collaborate with other departmental managers to meet company-wide and departmental goals.

Requirements

• Excellent leadership skills to enhance team productivity and uphold high standards of work.
• Valid HVAC certification and EPA license.
• Technical aptitude with knowledge of local codes and the ability to use available resources to find effective solutions.
• Excellent customer service skills.
• Detail-oriented and highly organized, with the ability to manage multiple tasks and assignments simultaneously.
• Possess a strong personal desire for improvement, and the ability to motivate HVAC technicians to be better tomorrow than they are today.
• Strong leadership, communication, and organizational skills.
• Highly organized with the ability to manage multiple priorities.
• Minimum 10 years of HVAC industry experience
• Strong customer service and sales acumen.
• Valid driver’s license with a clean driving record.
• Ability to read, interpret, utilize, and train from manuals, schematics, and control circuits related to HVAC and refrigeration systems.
• Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.
• Proficient in-service software and Microsoft Office Suite.
• Strong background in commercial and industrial HVAC service (not construction or installation).
• Excellent verbal and written communication skills, with strong conflict management abilities.
• Ability and willingness to work a non-standard schedule, including nights, weekends, and holidays as required.

Benefits

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Company vehicle and phone
• Paid time off and holidays
• Ongoing training and career development opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance