Caterpillar Inc.
Manufacturer of construction and mining equipment, engines, and industrial gas turbines.
1 days ago
$112,710 - $169,060
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
United States
Office Full-Time
Company Size
107,000 Employees
Service Specialisms
Sector Specialisms
Description
digital adoption
data management
platform deployment
technology adoption
client advisory
revenue growth
The Digital Adoption Representative will lead dealer execution of key digital initiatives, act as a trusted advisor, and drive adoption of new technology to fuel revenue growth and improve the customer experience.
- Communicate customer needs and commit to resolving them.
- Meet regularly with customers to understand their wants and expectations.
- Explain assignment requirements, deliverables, costs, and criticalities.
- Document client objectives and project scope.
- Identify, obtain, and organize relevant data and ideas.
- Recognize, clarify, and prioritize concerns.
- Use appropriate persuasion methods to gain agreement.
- Provide prompt, effective responses to client requests.
- Work with clients to address critical issues and resolve major problems.
- Govern dealer execution of strategic digital initiatives to support business growth.
- Enable revenue growth by expanding connected assets and e‑commerce adoption.
- Serve as trusted advisor to prioritize digital projects and allocate resources.
- Lead process improvements in data management, platform deployment, and technology adoption.
- Develop and manage adoption and communication strategies for new digital products.
Requirements
visionlink
cat central
excel
powerbi
salesforce
travel
The role requires traveling to assigned Caterpillar dealerships more than 50 % of the time.
Success in this role depends on a strong customer focus, consulting expertise, sound decision‑making, effective communication, and relationship‑management skills, ensuring client needs are understood, solutions are clearly defined, and issues are resolved promptly.
Ideal candidates have experience with Caterpillar applications such as VisionLink, Cat Central, Parts.Cat.Com and SIS, are proficient in Microsoft Excel and PowerPoint, familiar with CRM (Salesforce) and ERP platforms, and have worked with PowerBI or Tableau.
- Communicate effectively downward, upward, and outward.
- Experience with Caterpillar applications such as VisionLink, Cat Central, Parts.Cat.Com, and SIS.
- Proficient in Microsoft Excel and PowerPoint.
- Knowledge of CRM tools (e.g., Salesforce) and ERP platforms.
- Experience using PowerBI or Tableau for analytics.
Benefits
The position offers a salary range of $112,710 to $169,060, plus a comprehensive benefits package that includes health coverage, retirement plans, paid time off, tuition reimbursement and other perks.
Caterpillar is an equal‑opportunity employer that values integrity, teamwork and sustainability, offering professional growth, leadership programs and a diverse, collaborative culture.
- Medical, dental, and vision benefits.
- Paid time off plans (vacation, holidays, volunteer, etc.).
- 401(k) savings plans.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSAs).
- Health lifestyle programs.
- Employee Assistance Program.
- Voluntary benefits and employee discounts.
- Career development opportunities.
- Incentive bonuses.
- Life insurance.
- Parental leave.
- Tuition reimbursement.
Training + Development
Interview process
Visa Sponsorship
- visa sponsorship is not available for this position.
Security clearance
- employment offer is conditioned on successful completion of a drug screen.
Overview
1925
Year Founded
The company was established in 1925 as a manufacturer of agricultural machinery and later expanded into construction equipment.
190+ Countries
Global Presence
The company operates in over 190 countries, providing essential products for large-scale infrastructure, mining, and energy projects.
- The company's iconic yellow machines are used in construction, mining, oil & gas, and power generation projects.
- In recent years, Caterpillar has increasingly focused on sustainability through advanced technologies that improve machine efficiency and reduce emissions.
- Typical projects include large-scale infrastructure, such as highways, airports, and mining operations in remote areas.
- Caterpillar's product lines are known for their durability and performance, which have become the standard in the heavy machinery industry.
- Noteworthy achievements include innovations in autonomous machinery and advanced telematics for fleet management.
- Despite its massive size, Caterpillar maintains a reputation for responsiveness and adaptation to the rapidly changing global market.
Culture + Values
- Integrity
- Excellence
- Teamwork
- Commitment
- Sustainability
- Leadership excellence – sound business judgement, courage, curiosity, emotional intelligence and an enterprise mindset
- Power of Everyone – include, seek out and value people with different ideas and insights
- Learning and growth – providing limitless opportunities for employees to continually improve and develop
- Employee safety, health and wellness – focused on care, learning, and prevention
Environment + Sustainability
30% Reduction
GHG Emissions Target
Aims to reduce absolute Scope 1 & 2 GHG emissions by 30% from 2018 to 2030, aligning with Paris Agreement goals.
100% Sustainable
New Product Commitment
All new products by 2030 will be designed to be more sustainable through waste reduction, remanufacturing, lower emissions, or improved efficiency.
50% Landfill
Intensity Reduction
Aims to reduce landfill intensity by 50% from 2018 to 2030 through improved waste management practices.
25% Growth
Remanufacturing Sales
Seeks to increase remanufacturing sales and revenues by 25% from 2018 to 2030, promoting circular economy principles.
- Implement water management strategies at 100% of facilities in water‑high‑risk areas by 2030.
- Aspire to reduce recordable injury frequency by 50% from 2018 to 2030.
- Published inaugural TCFD report in 2023, disclosed Scope 3 use‑of‑sold‑products emissions.
- Net zero aligned with Paris Agreement goals (committed to reduced‑carbon future and supporting customers’ energy transition).
- Board‑level Sustainability & other Public Policy Committee established in 2022, ESG performance included in executive‑officer incentive plans since 2022.
Inclusion & Diversity
14 ERGs
Employee Resource Groups
The company supports 14 Employee Resource Groups (ERGs) to foster an inclusive culture.
- Global support for diverse backgrounds through the Power of Everyone initiative.
- Employee Insights survey drives global feedback and cultural development.
- ERGs enhance professional growth and innovation.