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Apartment Service Manager
Windsor Communities
Oversee maintenance, repairs, and team for a high‑rise apartment community.
7d ago
$68,265 - $85,342
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Quincy, MA
Field
Company Size
2,000 Employees
Service Specialisms
Property Management
Leasing
Concierge Services
Dry Cleaning Services
Package Services
Pet Services
Sector Specialisms
Residential
Apartment Property Management
Community Development
Property Management
Customer Service
Role
What you would be doing
work orders
inventory management
emergency repairs
preventive maintenance
general maintenance
unit turnover
- Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.
- Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
- Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
- Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
- Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
- General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
- Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
- Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
- Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.
- Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
What you bring
hvac
plumbing
electrical
epa ii
cpo
property software
- Minimum of 2 years in a supervisory/leadership role.
- Experience managing, scheduling and overseeing vendors, contractors and suppliers
- Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
- Ability to work independently and as part of a team.
- Experience ordering supplies, creating purchase orders, and processing invoices
- Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
- Familiarity with budget monitoring and contract management
- Minimum of 5 years of experience in apartment maintenance or a related field.
- Comfortable working in various weather conditions and environments.
- Excellent communication and interpersonal skills.
- Excellent problem-solving skills and attention to detail.
- EPA Type II preferred or ability to become certified within 90 days of start date.
- CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.
- Experience managing employees, scheduling and overseeing vendors, contractors and suppliers
- Experience and ability using smart devices and property management software.
- Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
- Ability to lift and carry up to 50 pounds.
- Proficient in using hand and power tools.
- Cellphone stipend of $40/month, annual shoe/accessory allowance, and tuition assistance.
- 10% annual bonus potential.
- $75,091 ($68,265 base + 10% bonus)
- 40% housing discount eligible at a Windsor Community.
- 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
- $93,876 ($85,342 base + 10% bonus)
- Annual PTO including:
- Bi-annual regional sales, service, and performance awards.
Information not given or found
Interview process
- complete the e‑skills maintenance assessment after submitting your application.
Information not given or found
Security clearance- e‑verify will be performed.
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Company
Overview
1960
Year Founded
This significant milestone marks the beginning of a long-standing commitment to excellence in real estate development and management.
- The company focuses on creating and managing high-quality residential communities across the U.S., providing residents with exceptional living experiences.
- Windsor Communities operates properties in prime markets, with an emphasis on urban and suburban developments.
- Their portfolio includes a mix of multi-family apartments, luxury residences, and commercial spaces.
- The firm is committed to sustainable growth and investing in innovative designs that adapt to ever-changing community needs.
- Known for its hands-on approach to property management, ensuring operational excellence and customer satisfaction.
- Notable projects include large-scale residential complexes, urban mixed-use developments, and high-end living communities.
- They aim to foster vibrant communities that blend convenience, comfort, and modern amenities.
- The company has consistently been recognized for its growth, quality, and commitment to creating lasting value.
- We believe in a culture of respect, integrity, and professionalism.
- Our success is driven by our people and their commitment to excellence.
- We foster a collaborative and supportive environment, encouraging personal growth and teamwork.
- We are dedicated to providing exceptional customer service and creating lasting relationships.
- We value innovation and embrace new technologies to continuously improve our operations.
Net Zero 2050
Carbon Emissions Target
Aiming to become carbon neutral by 2050 through comprehensive sustainability strategies.
- Committed to sustainable practices across properties.
- Implemented energy-efficient systems, waste reduction, and water conservation efforts.
- Invests in green building certifications like LEED and Energy Star.
- Properties feature energy-saving technologies, such as LED lighting and smart thermostats.
- We strive to create a diverse and inclusive workforce where every individual feels valued.
- We prioritize gender equality and have initiatives in place to support female leadership.
- We are committed to providing equal opportunities for all employees, regardless of background or identity.
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