Quality Assurance Specialist

Description

Track Business Unit responses for all findings identified from the process reviews.

Make recommendations to help reduce process variation and eliminate errors.

Provide ongoing coaching and support to employees to strengthen understanding and execution of quality standards.

Perform quality assurance call and/or process reviews for all departments in Altisource

Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.

Conduct ‘Process Refresher’ and ‘New Hire’ trainings with the employees

Escalate unresolved issues to Senior Management and work with Management to resolve the issues.

Recommend, implement, and monitor preventive and corrective actions to ensure that quality assurance standards are achieved.

Identify training needs based on process review findings and collaborate with management to address skill gaps.

Provide management with timely reports documenting observations from reviews.

Develop and implement training materials and SOPs to ensure consistency in quality assurance practices across departments.

Requirements

Reviews for voice and non-voice processes related to US mortgagee. Excellent communication skills, both written and verbal, for conducting voice and non-voice audits. Proficiency in Microsoft Office suite, particularly Excel for data analysis

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance