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3rd Line IT Support Technician
Ridge And Partners Llp
3rd Line IT Support Technician responsible for delivering end-user compute and desktop support, administering and maintaining Ridge network and infrastructure, and ensuring DR systems are operational.
18d ago
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Oxford, England, United Kingdom
Onsite
Company Size
250 Employees
Service Specialisms
Architecture
Project Management
Engineering
Construction Services
Design
Consulting
Property Development
Technical Services
Sector Specialisms
Aerospace
Defence
Advanced Manufacturing
Architecture
Sustainability
Building Services Engineering
Civil Engineering
Structural Engineering
Role
What you would be doing
issue resolution
vmware administration
network administration
monitoring & troubleshooting
disaster recovery
information security
- Resolving issues for Ridge in accordance with agreed procedures
- Working with the entire Technology team including Service Desk, L2 and SAM/HAM team on escalated issues, support, major incident management and knowledge transfer
- Proactively look at ways of making improvements in all areas of the client’s IT
- Administer the VMware infrastructure and SANs
- Liaise with 3rd parties in regard to logging and resolving technical queries
- Administer and maintain the Ridge network and infrastructure
- Effectively communicate IT or any other relevant information to colleagues in a timely manner
- Attend and/or host regular status meetings with the team and management
- Ensure DR systems are fully operational and business continuity plans are current and that there is secure access to key services and data from any location
- Carry out 3rd line daily checks, reporting & resolving issues to the agreed procedure
- Monitor and troubleshoot server and network performance
- Creation and maintenance of high-quality documentation, manuals and procedures
- Apply knowledge of Information Security to ensure all company data and systems are kept safe from threats
- Take ownership of the lifecycle of customer’s software as defined by the Manager, ensuring new software and its subsequence updates are fully tested before entering the production environment
What you bring
vmware
hyper-v
windows version
active directory
windows server
itsm
- Virtualisation technologies such as VMware / Hyper-V
- Windows Desktop environments, including the latest Windows Version
- On premise AD and Cloud Entra ID Environments
- Windows Server OS
- ITSM systems and excellent ticket management
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- may be conducted
Company
Overview
30+ Years
Years in the Industry
The company has established itself as a leader with a long-standing presence in consulting and project management.
- Founded with a passion for delivering innovative, sustainable, and high-quality engineering solutions.
- Known for its expertise in managing complex projects, from infrastructure development to large-scale residential and commercial constructions.
- The company is renowned for its focus on delivering projects on time and within budget, with a strong track record of repeat business from long-term clients.
- Key projects include iconic urban regeneration schemes, transportation networks, energy-efficient buildings, and water infrastructure improvements.
- The firm prides itself on providing bespoke solutions tailored to the unique needs of each client, working seamlessly with architects, contractors, and stakeholders.
- Ridge has carved a niche for itself by maintaining a deep technical understanding while also prioritizing collaborative partnerships with clients and communities.
- The company's offices are strategically located across the UK, supporting projects both locally and nationally.
- Ridge is committed to a forward-thinking approach, constantly adapting to the evolving demands of modern infrastructure, technology, and sustainability.
- We strive for excellence in everything we do, delivering exceptional value for our clients.
- We are driven by innovation, constantly looking for new ways to solve challenges.
- We take pride in fostering a collaborative and inclusive work environment.
- We value the long-term relationships we build with our clients and partners.
- We uphold integrity, always doing the right thing, even when it's difficult.
2030 Target
Net Zero Carbon Emissions
Committed to achieving net zero carbon emissions by 2030.
- Integrate sustainable practices in design and engineering services to minimize environmental impact.
- Implemented measures to reduce waste and energy consumption across operations.
- Actively monitor and track sustainability performance for continuous improvement.
- The company is committed to fostering a diverse and inclusive workplace that values every individual.
- The organization aims to maintain gender parity across all levels.
- The company provides equal opportunities for all employees to grow, develop, and succeed.
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