Mailroom Associate

Description

The Mailroom Associate is responsible for the accurate and timely handling of all incoming and outgoing mail for the mortgage servicing operation. This position ensures that documents, payments, correspondence, and notices are sorted, logged, imaged, and routed to the appropriate departments in compliance with Renovo Financial policies. The Mailroom Associate plays a key role in maintaining operational efficiency and supporting customer service by safeguarding the timely flow of critical loan documents. This position is non-exempt and will be reporting to the AVP of Documents.

• Receive, sort, open, and distribute all incoming mail, including borrower correspondence, payments, legal documents, and regulatory notices.
• Prepare outgoing mail and packages, ensuring correct labeling, postage, and tracking when necessary.
• Route documents to the appropriate internal department (e.g., Cash, Documents, Escrow).
• Perform daily quality checks to ensure accuracy in imaging, routing, and distribution.
• Assist with overnight deliveries, certified mail, and other special handling requests.
• Log and scan daily incoming items to create accurate digital records.
• Support other operational teams during peak volumes and special projects.
• Handle checks according to company cash-control procedures.
• Maintain compliance with servicing guidelines, privacy regulations, and internal controls.
• Maintain a clean, organized, and secure mailroom environment.

Requirements

• 1-2 years of mailroom, operations, or office services experience; prior mortgage or financial services experience is a plus.
• Extended periods of standing, walking, bending, and lifting.
• Familiarity with document imaging systems and servicing platforms preferred.
• High school diploma or equivalent required; some college coursework preferred.
• Regular use of office equipment including scanners, postage machines, and computers.
• Ability to lift up to 25 lbs. (boxes, mail trays, supplies).
• Dependable, punctual, and able to maintain confidentiality.
• Strong communication skills and ability to work collaboratively with internal teams.
• Strong attention to detail with excellent organizational skills.
• Ability to manage time effectively in a fast-paced, deadline-driven environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance