Technical Support Engineer
Lunar Energy
Tier 2 remote technical support for solar, battery & EV installations, troubleshooting and training.
7 days ago ago
$85,000 - $130,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Santa Clara County, CA
Field
Company Size
250 Employees
Service Specialisms
Energy Storage Solutions
Solar & Battery System Design
Virtual Power Plant (VPP) Programs
Installer Certification & Support
Grid Services Aggregation
Sector Specialisms
Residential
Energy
Solar
Battery Storage
Clean Energy
Role
What you would be doing
ticket management
training delivery
technical troubleshooting
data reporting
rma approval
fleet management
- Use internal software to communicate with installation partners via phone, live-chat or email, ensuring correct categorization and definition of issues, and correct use of internal support systems (i.e. Tier 3 escalation tickets, RMA tickets etc.).
- Provide Lunar lab, remote, on-the-job, and continuing education training for Lunar channel partners and internal staff.
- Educate Building and Safety departments (AHJs) and secure first permits for the Lunar System in any given region.
- Help identify areas of most common installer errors or system issues, and propose training, design, software, and/or hardware that can mitigate these.
- Be in the Lunar Head Office providing remote (phone, live-chat, email) support.
- Work closely with other Lunar internal teams and our installer partners to troubleshoot and resolve technical field issues in a timely manner, ensuring high quality installations and customer satisfaction.
- Interpret data and report on key metrics, providing insight and suggestions for improvement.
- Take ownership of issues or questions and escalate problems to the appropriate persons and follow up accordingly with the customer.
- Be available to assess and approve RMAs in the field.
- Be coordinating with the field team (FSEs) to determine which sites to attend and ensuring site visits are supported remotely.
- Serve as a subject matter expert on the installation of all Lunar products.
- Maintain a fleet of service vans, ensuring they are adequately stocked with tools and hardware, and ensuring they are kept clean and tidy and have regular stock checks.
- Troubleshoot and perform root-cause analysis, both remotely and sometimes on-site.
What you bring
microsoft office
pv systems
nec knowledge
engineering degree
solar experience
journeyman license
- Proficiency in Microsoft Office and / or G-Suite with ability to create and use spreadsheets, word document and presentations
- Understands interconnection activities, building & safety department processes and basic construction principles.
- Ability to interpret single line drawings, permit packages and technical specifications for PV (required), ESS (required) and EVSE (desired) systems.
- Ability to climb ladders.
- Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.
- Ability to distinguish colors such as red, black, yellow, white, green.
- Ability to work within a high-performance, cross-functional organization with extremely tight timelines and aggressive goals.
- Excellent written, verbal communication and presentation skills
- Willingness to work non-routine work hours (including weekends and public holidays) when required.
- Knowledge of the NEC and applicable codes and standards.
- Ability to work in the sun and possibly low light conditions.
- 5+ years of relevant industry experience and knowledge in the design and installation of residential solar, battery and/or EV charging products.
- Degree in engineering or applicable equivalent technical field experience.
- Ability to read graphs with device telemetry and spot anomalies in large data sets.
- Ability to hear verbal commands and warnings.
- Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
- Must maintain a clean driving record with the ability to pass a driving background check.
- Ability to troubleshoot complex electrical problems.
- Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment.
- Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching.
- Valid state or local Electrical Journeyman certification or license preferred
- Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.
- Ability to transport materials and equipment to complete assigned job tasks (up to 50 lb frequently and up to 100 lb with assistance).
- Flexible towards traveling locally and nationally while focusing primarily on your local region (where the installers and sites are located).
- Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.
- Medical, dental, and vision insurance for employees and dependents
- Paid parental leave for all full time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent
- Flexible Paid Time Off plus 10 paid holidays
- Subsidized EV charging and pre-tax commuter benefits
- Tax deferred 401(k) plan
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- - must maintain a clean driving record and pass a driving background check.
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Company
Overview
$300 million
Series C Funding
The company secured significant backing from Sunrun and SK Group, enabling global expansion.
20 kWh
Battery Capacity
The flagship system provides reliable energy storage and backup capabilities.
25-year
Warranty Duration
The system is built to stringent quality standards, ensuring long-term reliability.
- Lunar Energy was founded by a former Tesla Energy executive with a mission to electrify homes through integrated battery and solar systems.
- The company has expanded its global presence across the US, UK, and Japan.
- The Lunar System combines modular batteries, hybrid inverter, smart panel, and panel-level maximizers into an easy-to-install home energy ecosystem.
- The AI-driven Gridshare software (acquired via Moixa) intelligently manages energy usage and enables participation in virtual power plants.
- The system delivers reliable backup even in extreme conditions like flooding and seismic events.
- Strategic partnerships include integration with Eaton smart breakers and collaboration with Sunrun on virtual power plant deployments.
- Lunar’s network of connected systems empowers homeowners and supports grid resilience by aggregating distributed energy resources.
- Fosters a collaborative and inclusive environment built on trust, curiosity, and a sense of urgency.
- Empowers employees to think innovatively, make bold decisions, and drive meaningful change.
- Supports a healthy work-life balance through flexible work arrangements and generous time-off policies.
- Creates a fast-paced, entrepreneurial, people-first, supportive, engaging, and fun workplace.
- Adopts a data-driven and science-focused approach to innovation and operational excellence.
35+ Grid Support Events
Clean-Energy Storage Dispatch
Partnership with California DSGS program to incentivize clean-energy storage dispatch for grid stability.
100% Clean Energy
Home Energy Transition Goal
Mission to transition all homes to rely entirely on clean energy through generation, storage, and control.
- Enabling homeowners to generate, store, and control their own energy
- Using Gridshare AI-powered software to optimize energy distribution
- Focus on Virtual Power Plants to balance grid demand and reduce fossil fuel reliance
- AI-driven predictive maintenance and real-time analytics to enhance efficiency
- Implicit net-zero target through clean energy transition
- Prioritizes building a diverse and inclusive workplace that values individual perspectives and contributions
- Actively recruits and supports employees from a range of backgrounds and experiences
- Fosters a collaborative and supportive environment where all employees feel valued and respected
- Culture emphasizes trust, leadership, curiosity, and success through customer satisfaction
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