CUSTOMER PROCESSING SPECIALIST at Champion Windows & Home Exteriors in Greater Phoenix Area | Kablio
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CUSTOMER PROCESSING SPECIALIST
Champion Windows & Home Exteriors
Champion Windows & Home Exteriors provides custom windows, doors, and home exterior solutions.
Act as primary liaison, handling customer communication, issue resolution, and project updates
7 days ago ago
$19
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Greater Phoenix Area
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Windows Installation
Home Improvement
Exterior Services
Replacement Windows
Siding Installation
Doors Installation
Energy Efficient Windows
Custom Windows
+13 more
Sector Specialisms
Residential
Home Improvement
Role
Description
customer liaison
issue resolution
progress updates
call log
jump program
Facilitate customer resolutions by bringing together the appropriate GDI personnel
Keep the customer updated with timely and frequent information about progress on the project
Main point of contact for the customer in handling a question or problem
Maintain Customer Call Log
Execution of the “JUMP” program to ensure customer communication is maintained throughout the project
Requirements
jump
100% execution
24hr resolution
customer service
90% score
communication
JUMP program executed 100%
Customer resolutions within 24 hours or less
Net score 90% or better in communication on customer service survey
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Since 1953
Year Founded
The company has been providing home improvement solutions for over seven decades.
Millions Served
Homeowners Reached
The company has serviced millions of homeowners nationwide with its energy-efficient products.
Specializes in custom windows, doors, and home exterior products that enhance comfort and style.
Builds a strong reputation for quality and customer satisfaction in both residential and commercial projects.
Known for innovative designs and energy-efficient products, ensuring long-lasting results.
Offers a wide range of services from window replacements to complete exterior renovations, focusing on durability.
Delivers products tailored to specific home styles and climates.
Operates with a focus on craftsmanship, providing installation, maintenance, and support.
Continued growth has expanded its footprint to serve homes across multiple states.
Trusted partner for transforming home exteriors, whether upgrading existing features or building new homes.
Culture + Values
Customer-Centric: Champion's success is built on satisfying customer needs and exceeding their expectations.
Integrity: Champion conducts business honestly and ethically, ensuring trust in all relationships.
Excellence: Champion strives to provide the best quality products and service through continuous improvement.
Teamwork: Champion values collaboration, respect, and support within teams to achieve common goals.
Innovation: Champion embraces new technologies, methods, and ideas to improve products and services.
Environment + Sustainability
By 2050
Net-Zero Emissions Target
Aiming to achieve net-zero emissions across all operations.
Committed to sustainability and reducing its environmental footprint.
Using energy-efficient manufacturing processes to minimize waste.
Focus on using sustainable materials in products where possible.
Regular assessments to monitor and reduce energy consumption.
Inclusion & Diversity
Champions a diverse and inclusive workplace supporting equal opportunities for all employees.
Actively recruits and supports a diverse workforce with a focus on creating an inclusive environment.
Tracks and reports on gender diversity in leadership positions and the workforce.
Articles
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Careers at Champion Windows
Champion Windows Blog
Champions of Sustainability