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Multi-site Associate Community Director

Gallery Residential

Gallery Residential specializes in residential property management and development services.

Assist Community Director in financial & operational management of apartment community.

12d ago

Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)

Full Time

Richmond, VA

Onsite

Company Size

100 Employees

Service Specialisms

Construction services

Project Management

Consulting

Architecture

Property Development

Sector Specialisms

Property Operations

Construction Management

Management Advisory and Consulting

Insurance Program Consulting

Property and Portfolio Auditing Services

Information Technology

Due Diligence Services

Marketing and Public Relations

Role

What you would be doing

project management

invoice processing

rent collection

owner relations

resident services

financial reporting

Project Management: Create and maintain clear and sequenced plans to successfully launch projects
Acts as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics
Enters all approved bills into the property accounting system in accordance with the appropriate processes and procedures, scans all invoices to the community’s data drive, and submits to accounting for processing
Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities
Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings
May assist and/or support leasing and marketing efforts in person to achieve the property's revenue and occupancy goals by greeting prospective residents face-to- face, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements
Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents
Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports. Completes all transactions in the appropriate property management system and works closely with the accounting department to identify and trace transactions that do not reconcile to bank records
Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
Completes various accounting, financial, administrative, and other reports, and performs other duties as assigned or as necessary

What you bring

problem solving