Senior Analyst - Reporting and Analytics

Description

• Apply design- and system-thinking concepts with an agile mindset to create and deploy incremental, viable data products utilizing in-house and open-source tools.
• Apply AI/ML techniques to develop innovative solutions that address complex business challenges and improve organizational outcomes.
• Deliver tailored data solutions for key business functions such as call center operations, back-office processes, finance, and marketing, driving efficiency and insight-based decision-making.
• Conduct data analysis and interpret trends and patterns using the Azure data platform, Microsoft Fabric, and other advanced tools, presenting findings to business stakeholders and recommending optimizations.
• Skillfully gather, validate, and analyze data from sources like SQL (Azure database) and Power BI, ensuring meticulous accuracy and completeness.
• Develop comprehensive data models, reports, and visually appealing dashboards/KPI Scorecards in Power BI to communicate critical insights effectively.
• Proactively assist the business in leveraging data and insights through Power BI to identify and stay ahead of emerging business trends.
• Evaluate business needs and objectives, identifying opportunities for data enhancement and further optimization.
• Emphasize a customer- and stakeholder-focused approach, ensuring that data analysis outputs are easily consumable through intuitive visualization, presentation, and storytelling.
• Design and implement data governance frameworks to ensure data quality, integrity, security, and compliance across deliverables (experience with tools such as Microsoft Purview is a plus).
• Mentor and provide ongoing coaching to junior team members, fostering their professional growth and aligning team efforts with organizational goals.

Requirements

• Exceptional ability to collaborate cross-functionally and communicate complex ideas to both technical and non-technical stakeholders.
• Strong experience with the Azure data platform, including data analysis and trend interpretation.
• Demonstrated experience mentoring and leading team members in a collaborative environment.
• Demonstrated experience delivering data solutions for diverse business functions, such as call center operations, back-office processes, finance, and marketing.
• At least 5 years of experience in data analytics or a related field, demonstrating increasing levels of responsibility and leadership.
• Proven ability to apply AI/ML techniques in designing innovative and effective business solutions.
• Familiarity with data governance practices, including frameworks and tools such as Microsoft Purview (optional).
• Expertise in Power BI, SQL (Azure databases), Microsoft Fabric, and data visualization tools, with proficiency in creating advanced dashboards and reports.
• Proven ability to apply design-thinking and agile principles in developing innovative and user-focused data solutions.
• Bachelor's or master's degree in an analytical discipline, such as mathematics, computer science, data science, or engineering.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance