Regional Technical Services Engineer, EMS, south-central UK at Kidde Global Solutions in United Kingdom | Kablio

Role

Description

site surveys

technical assistance

customer training

support liaison

technical enquiries

site reports

Carry out radio site surveys as part of company sales requirements.
Attend sites, where EMS products are installed to provide technical assistance to installer/maintaining companies.
Adhere to company health and safety policy, and other requirements relating to care of equipment.
Undertake customer trainings on EMS products, when suitably trained to do so.
Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.
Ensure that all efforts are undertaken to meet company targets and timescales.
Attend technical conference calls to discuss any sites regionally that require technical assistance.
Attend and present at customer and internal meetings in accordance with regional and company objectives.
Maintain and develop existing customer relationships, aligning with company objectives.
Provide feedback on new and existing product functionality/operation.
Respond to and follow up technical enquiries as necessary.
Supply technical support regionally and outside of the local area, where required.
Complete site visit reports in accordance with company requirements.

Requirements

3 years

fire codes

ms office

fluent english

driving licence

teamwork

Credible and comfortable in dealing with tense situations.
Min. 3 years of relevant experience in the Fire & Security industry is a must.
Good understanding of fire and security industry codes of practice.
Excellent communication skills and telephone manner.
Appropriate computer skills in MS Office package, internet and email.
Native/fluent English.
Be able to work well with others to achieve objectives.
Toolkits supplied by EMS.
Good organizational skills.
Ability to present oneself and company products in a professional and competent manner.
Full driving license.

Benefits

A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.
A competitive salary, a company car, laptop, cell phone..

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

December 2024

Reemergence Date

The company reemerged under Lone Star's ownership following a significant corporate restructuring.

$3 Billion

Carve-out Value

The financial scale of the carve-out that enabled the company's separation from Carrier.

Headquartered in Palm Beach Gardens, FL, it weaves together storied brands—Kidde, Edwards, GST, Badger, Gloria, Aritech—each bringing decades of fire-safety legacy.
Operating across the residential, commercial and industrial sectors, it tailors systems from single-home smoke alarms to integrated fire networks in complex structures.
Its financial backbone stems from a private-equity foundation; Lone Star’s investment enables nimble innovation and targeted growth.
Typical projects range from outfitting high-rise residential towers with smart alarm systems to deploying life-safety networks in hospitals and data centers.
It blends centuries of heritage with modern engineering—coalescing legacy brand expertise into a unified global safety powerhouse.

Culture + Values

Respect – We treat others the way we want to be treated.
Integrity – We put honesty, accountability, and ethics first.
Inclusion – We strive to create an environment where all feel included, regardless of our differences.
Innovation – We constantly seek to develop, improve and sustainably grow.
Excellence – We deliver on the merits of our products and services, with urgency and flawless execution.

Environment + Sustainability

Target by 2050

Net-Zero Emissions Goal

The company has set an ambitious plan to achieve net-zero greenhouse gas emissions by 2050, demonstrating a strong commitment to combating climate change.

Launch of HomeSafe™ smart detection devices reduces waste by extending product life via software updates.
Integration of indoor air quality, smoke, CO, water leak and freeze detection to promote energy-efficient healthy homes.
Parent Carrier Global’s status as a global leader in sustainable building and cold-chain solutions informs KGS’s product strategy.

Inclusion & Diversity

$1 Million Donated

Smoke Alarms Donation

A campaign focused on donating smoke alarms to vulnerable communities to improve safety and inclusivity.

2023 Recognition

Cultural Impact Award

Received recognition by Fast Company for cultural impact and relevancy in inclusion-oriented outreach efforts.

Formal Inclusion value embedded in core company values.
Inclusion strategic focus includes partnerships with National PTA and community organizations to educate children and families.

Articles

About Us

Careers

Role

Description

site surveys

technical assistance

customer training

support liaison

technical enquiries

site reports

Carry out radio site surveys as part of company sales requirements.
Attend sites, where EMS products are installed to provide technical assistance to installer/maintaining companies.
Adhere to company health and safety policy, and other requirements relating to care of equipment.
Undertake customer trainings on EMS products, when suitably trained to do so.
Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.
Ensure that all efforts are undertaken to meet company targets and timescales.
Attend technical conference calls to discuss any sites regionally that require technical assistance.
Attend and present at customer and internal meetings in accordance with regional and company objectives.
Maintain and develop existing customer relationships, aligning with company objectives.
Provide feedback on new and existing product functionality/operation.
Respond to and follow up technical enquiries as necessary.
Supply technical support regionally and outside of the local area, where required.
Complete site visit reports in accordance with company requirements.

Requirements

3 years

fire codes

ms office

fluent english

driving licence

teamwork

Credible and comfortable in dealing with tense situations.
Min. 3 years of relevant experience in the Fire & Security industry is a must.
Good understanding of fire and security industry codes of practice.
Excellent communication skills and telephone manner.
Appropriate computer skills in MS Office package, internet and email.
Native/fluent English.
Be able to work well with others to achieve objectives.
Toolkits supplied by EMS.
Good organizational skills.
Ability to present oneself and company products in a professional and competent manner.
Full driving license.

Benefits

A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.
A competitive salary, a company car, laptop, cell phone..

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

December 2024

Reemergence Date

The company reemerged under Lone Star's ownership following a significant corporate restructuring.

$3 Billion

Carve-out Value

The financial scale of the carve-out that enabled the company's separation from Carrier.

Headquartered in Palm Beach Gardens, FL, it weaves together storied brands—Kidde, Edwards, GST, Badger, Gloria, Aritech—each bringing decades of fire-safety legacy.
Operating across the residential, commercial and industrial sectors, it tailors systems from single-home smoke alarms to integrated fire networks in complex structures.
Its financial backbone stems from a private-equity foundation; Lone Star’s investment enables nimble innovation and targeted growth.
Typical projects range from outfitting high-rise residential towers with smart alarm systems to deploying life-safety networks in hospitals and data centers.
It blends centuries of heritage with modern engineering—coalescing legacy brand expertise into a unified global safety powerhouse.

Culture + Values

Respect – We treat others the way we want to be treated.
Integrity – We put honesty, accountability, and ethics first.
Inclusion – We strive to create an environment where all feel included, regardless of our differences.
Innovation – We constantly seek to develop, improve and sustainably grow.
Excellence – We deliver on the merits of our products and services, with urgency and flawless execution.

Environment + Sustainability

Target by 2050

Net-Zero Emissions Goal

The company has set an ambitious plan to achieve net-zero greenhouse gas emissions by 2050, demonstrating a strong commitment to combating climate change.

Launch of HomeSafe™ smart detection devices reduces waste by extending product life via software updates.
Integration of indoor air quality, smoke, CO, water leak and freeze detection to promote energy-efficient healthy homes.
Parent Carrier Global’s status as a global leader in sustainable building and cold-chain solutions informs KGS’s product strategy.

Inclusion & Diversity

$1 Million Donated

Smoke Alarms Donation

A campaign focused on donating smoke alarms to vulnerable communities to improve safety and inclusivity.

2023 Recognition

Cultural Impact Award

Received recognition by Fast Company for cultural impact and relevancy in inclusion-oriented outreach efforts.

Formal Inclusion value embedded in core company values.
Inclusion strategic focus includes partnerships with National PTA and community organizations to educate children and families.

Articles

About Us

Careers