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Customer Experience Coordinator
Morgan Sindall Infrastructure
Delivers engineering and construction services across highways, rail, energy, water and nuclear sectors.
Front‑of‑house and admin coordinator ensuring smooth office and visitor experience.
Oversee reception services, ensuring a polished and efficient front-of-house function.
Act as the main point of contact for facilities reception-related matters in the flagship office.
Deliver a warm, professional welcome to all visitors, clients, and colleagues.
Coordinate diaries for one of the Directors, ensuring effective scheduling and prioritisation.
Order office stationery and arrange couriers.
Support Personal Assistants with diary and meeting management as required.
Oversee the coordination of internal and external meetings, including room setup, technology, and catering requirements.
Identify opportunities to improve office processes, systems, and visitor experience, embedding best practices.
Act as an ambassador for the business, ensuring a positive first impression at all times.
Support wider Infrastructure events.
Manage the visitor journey end-to-end, including sign-in, hospitality, and guiding them to meeting rooms.
Manage meeting room bookings, resolving conflicts and ensuring optimal utilisation of space.
What you bring
diary management
microsoft office
gcse
office administration
scheduling tools
organisational
Strong organisational skills with proven experience in diary management and meeting coordination.
Educated to GCSE level
Confident user of Microsoft Office and digital scheduling/room booking tools.
Experience in an office administration, facilities, or reception/front-of-house role.
Benefits
Car scheme and Private Medical Insurance (if applicable to role)
We also provide the option to participate in our share-save scheme; discounts including cycle to work and gym membership; a support and advice service for colleagues and their families, and more.
Annual bonus scheme
Mentoring programmes and continuous learning support
Recognition scheme and long service awards
Flexible and adaptable working
Contributory pension scheme
Generous holiday entitlement with the option to buy five days
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